Online Operations Coordinator

Remote • Posted 15 hours ago • Updated 15 hours ago
Contract W2
Contract Independent
No Travel Required
Remote
$40 - $50/hr
Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

  • Problem Solving
  • Analytical Skill
  • Regulatory Compliance
  • Technical Support
  • Conflict Resolution
  • Workflow Optimization
  • Communication

Summary

  • Primary (80%):

    • High-touch partner support across two channels

    • Root cause analysis & troubleshooting complex issues

    • Cross-functional coordination during escalations

    • Respond to partner inquiries (features, bugs, ops issues)

    • Identify trends & provide actionable feedback

  • Secondary (20%):

    • Workflow improvement & documentation

    • Product/issue specialization

    • Knowledge resource development

    • Training new employees

Must-Have Qualifications

  • Experience:

    • 3+ years in ops, customer/technical support, or partner management

    • Proven record resolving complex issues

    • Global/cross-cultural collaboration

  • Core Competencies:

    • Analytical problem-solving & compliance awareness

    • Clear written communication (templates, professional tone)

    • Technical investigations across multiple systems

    • Navigating ambiguity & low-volume/high-complexity tickets

    • Collaboration & escalation management

    • Strong operational judgment

  • Technical:

    • Excellent written English

    • Excel/data tools proficiency

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10378866
  • Position Id: 8915504
  • Posted 15 hours ago
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