Business Analyst

Business Analysis & Requirements Gathering

• Engage stakeholders to understand and document business needs.
• Conduct interviews, workshops, and process mapping.
• Create BRDs, FRDs, user stories, and acceptance criteria.
• Ensure alignment between business needs and technical solutions.

Solution Design & Implementation Support

• Optimize workflows for government services and citizen engagement.
• Collaborate on system integration and cloud-based platform adoption.
• Support automation, reporting, and self-service tools.

Testing & Quality Assurance

• Develop and execute test cases and UAT plans.
• Facilitate UAT sessions and feedback collection.
• Track defects and enhancement requests for quality delivery.

Stakeholder Management & Training

• Serve as liaison between business, IT, and partners.
• Conduct training and support system adoption.

Required Qualifications & Skills

Technical & Functional Skills

• 5+ years as a Business Consultant, 3+ years in public sector.
• Experience with digital transformation and enterprise systems.
• Knowledge of Agile, Scrum, and Waterfall methodologies.

Public Sector & Compliance Knowledge

• Understanding of FedRAMP, FISMA, HIPAA, CJIS regulations.
• Experience with citizen engagement, public sector workflows, compliance and service delivery models.

Soft Skills

• Strong communication and stakeholder engagement.
• Analytical, problem-solving, and organizational abilities.

Preferred Certifications

• CBAP or PMI-PBA
• CSM or PMP