Business Intelligence (BI) Architect

Role Overview
We are seeking a hands‑on implementation engineer to configure and launch a Moodle‑based Learning Management System and learner dashboard for Foster Parents and Kinship Caregivers. The role will translate our Scope of Work and Functional Requirements into a production‑ready solution, working closely with IT, the Training Team (admins), and business stake holders. The environment will be state‑managed Docker/Kubernetes, with strict requirements for security (MFA, TLS), accessibility (ADA Title II / WCAG 2.1 AA), non‑functional performance, and operational runbooks.

Key Responsibilities

·        Moodle Configuration & Theming

·        Configure Moodle LTS core and required plugins to support SCORM 1.2 Captivate modules and MP4 video delivery.

·        Implement learner dashboard UX (cards/tiles, circular progress indicators, resume/recommended learning, DHW branding), responsive for desktop/tablet/mobile.

·        Learning Structure & Logic

·        Set up Tiers → Development Pathways → Trainings → Badges and tier gating (Tier 2/3 unlock after Tier 1 completion).

·        Auto‑assign Pre‑Licensing/Tier 1 to new users; provide open‑catalog fallback if needed.

·        ILT (Instructor‑Led Training) Features

·        Configure optional online registration, waitlists, capacity limits, session calendars, and region/virtual filters.

·        Enable roster upload and completion recording; (attendance tools preferred, manual acceptable).

·        Notifications & Communications

·        Implement email + in‑app alerts for assignment, reminder, overdue (7‑day cadence), completion, approval/denial.

·        Reporting & Transcripts

·        Deliver reports per user, course, date range, development pathway, and a list of all who completed the Pre‑Licensing/Tier 1 suite.

·        Configure DHW‑branded transcripts; enable external certificate uploads; surface attempt counts to admins.

·        Versioning & Retirement

·        Enforce completions by course version; archive retired courses (hidden from learners); retain certificate access.

·        Security, Accessibility, and Compliance

·        Enforce username/password auth with MFA for admins/state employees; ensure HTTPS/TLS, password policy, session timeouts, and immutable audit logs.

·        Guide course/content owners on captions, transcripts, alt text, keyboard navigation; support ADA Title II / WCAG 2.1 AA conformance and testing.

·        Hosting & Operations (State‑Managed Docker/Kubernetes)

·        Collaborate with IT ops to deploy Moodle in Docker/K8s; document backups (daily + incrementals), DR (RPO ≤ 24h / RTO ≤ 8h), monitoring/logging, patching cadence, and promotion across DEV/TEST/UAT/PROD.

·        Size for bulk assignment up to ~6,000 users; meet performance targets (e.g., page render < 2s P95, catalog/search < 3s P95).

·        Admin Enablement & Knowledge Transfer

·        Train Training Team admins (≥10) on content management, enrolment, ILT sessions, reporting, transcripts, and operational procedures.

·        Provide clear runbooks and admin documentation; support UAT and go‑live cutover.

Skills & Experience:

Must‑Have

·        Moodle administration/configuration experience (production deployments), including SCORM 1.2 and video delivery.

·        Proven implementation of learning paths / pathways, badges, tier gating, and role‑based permissions.

·        Hands‑on with notifications (email/in‑app), reporting, transcripts, and certificates in Moodle.

·        Strong security fundamentals: MFA, TLS/HTTPS, password policy, session management, and audit logging.

·        Practical knowledge of accessibility (ADA Title II context; WCAG 2.1 AA) and content remediation best practices (captions, transcripts, alt text, keyboard navigation).

·        Experience working in Docker/Kubernetes environments; collaboration with IT ops for backups, DR, monitoring, patching, and environment promotion.

·        Ability to write clear technical documentation/runbooks and conduct admin training.

·        Excellent communication and stakeholder coordination skills (IT + business + Training Team).