Systems/Cloud Engineer III for our direct client in Malvern, PA (Remote)

Senior CCaaS Engineer / Cloud Engineer Location: 100% Remote Duration: 12 Months Deep hands-on experience with: o NICE CXone o Salesforce o ServiceNow o Epic integrations Strong background in contact center architecture, cloud communications, and CCaaS platforms. Proven experience working with complex existing codebases, scripts, and enterprise-scale environments. Expertise in conversational AI technologies, including: o AI agents o Large Language Models (LLMs) o Chatbots o Voice bots o A

The Senior CCaaS Engineer is responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. Rather than simply establishing systems from scratch, this role dives deep into complex, existing architectures to enhance system performance, drive seamless integrations across enterprise platforms, and spearhead the adoption of next-generation AI and voice technologies. The ideal candidate will thrive in a dyna

Role Title: NICE CXone Configuration Specialist / Platform Engineer Role Summary We are seeking an experienced NICE CXone professional (Administrator, Engineer, or Developer) to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role is responsible for delivering scalable, high-performing omnichannel customer experience solutions, including intelligent routing, IVR design, and seamless CRM integrations. Th

Title- Cloud Engineer (NICE CXone, Salesforce, ServiceNow, and EPIC platforms) Location- Malvern, PA/ Fully Remote Contract 12+ months Complex Scripting & System Engineering: Jump into existing, highly complex routing scripts to troubleshoot issues, expand capabilities, and build out advanced workflows for new business requirements.AI & Automation Innovation: Design, develop, and deploy advanced conversational AI solutions. Write and tune complex AI agents, LLMs, web and chat bots, and Agentic