Helpdesk Analyst - Remote / Telecommute

Description We are looking for an experienced Help Desk Analyst to support end users in a fast-paced asset management environment in New York, New York. This Long-term Contract position focuses on delivering reliable technical assistance across hardware, software, and enterprise workplace tools while ensuring a high standard of service. The ideal candidate brings strong troubleshooting ability, hands-on support experience, and a customer-focused approach to resolving day-to-day technical issues.

Description We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Resp

Lookingfor candidates with 10 or 15 years of experience.Create and manage user accounts in Adaxes; unlock accounts, reset Windows and macOS passwords, and enroll or reset MFA for new or replacement.ABOUT THE ROLE This role serves as the first line of IT support for associates globally, providing timely resolution of technology issues, provisioning hardware for new and existing associates, and ensuring a consistent, high-quality support experience across our office and remote workforce. RESPONSIB

ABOUT THE ROLE This role serves as the first line of IT support for associates globally, providing timely resolution of technology issues, provisioning hardware for new and existing associates, and ensuring a consistent, high-quality support experience across our office and remote workforce. RESPONSIBILITIESServe as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management; follow process consistently and uphold