Hiring: Senior CCaaS Solution Architect Lincoln, Nebraska & Cincinnati, OH
We are looking for an experienced Senior CCaaS Solution Architect to lead the design and implementation of modern cloud contact center solutions for a long-term engagement.
Role: Senior CCaaS Solution Architect
Type: Long Term Contract
Location: Lincoln, Nebraska & Cincinnati, OH
Responsibilities:
Design end-to-end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
Lead customer workshops to gather requirements and propose best-fit CCaaS solutions
Architect and integrate Workforce Management (WFM), reporting, and analytics
Design and govern API based integrations with CRM and enterprise systems
Create high level and detailed architecture, call flow, and integration diagrams
Support on prem to CCaaS migration and cloud transformation initiatives
Provide architectural leadership, estimates, and guidance to delivery teams
Must Have Skills
10 to 15 years of experience in Contact Center / CCaaS architecture
Hands on experience with multiple CCaaS platforms such as:
NICE CXone (preferred)
Genesys Cloud
Amazon Connect
Microsoft CCaaS
Strong expertise in:
IVR & customer journey design
WFM solutions
REST/API integrations
Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
Solid understanding of cloud platforms (AWS / Azure / Google Cloud Platform)
Good knowledge of security, compliance, and data privacy in cloud contact centers
Preferred
NICE CXone certification
Experience with AI driven contact center capabilities
Exposure to Quality Management (QM)
Familiarity with Agile delivery and Jira
Interested or open to new opportunities?
Please send your updated resume with contact details to
Thanks and Regards
Vikas Mahindrakar
Direct:
New York Technology Partners
120 Wood Avenue S | Suite 504 | Iselin, NJ 08830
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