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Senior CCaaS Solution Architect

Lincoln, NE, US • Posted 18 hours ago • Updated 18 hours ago

Contract Corp To Corp

Contract W2

6 Months

On-site

Depends on Experience

Fitment

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Senior CCaaS Solution Architect

Summary

We are looking for Senior CCaaS Solution Architect for our client in Lincoln, NE

Job Title: Senior CCaaS Solution Architect

Job Location: Lincoln, NE

Job Type: Contract

Job Overview:

Requirement/Must Have:

10 to 15 years of experience in Contact Center / CCaaS architecture.
Handson experience with multiple CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS.
Strong expertise in IVR & customer journey design.
WFM solutions experience.
REST/API integrations experience.
Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics).
Solid understanding of cloud platforms (AWS / Azure / Google Cloud Platform).
Good knowledge of security, compliance, and data privacy in cloud contact centers.

Responsibilities:

Design endtoend CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design.
Lead customer workshops to gather requirements and propose bestfit CCaaS solutions.
Architect and integrate Workforce Management (WFM), reporting, and analytics.
Design and govern APIbased integrations with CRM and enterprise systems.
Create highlevel and detailed architecture, call flow, and integration diagrams.
Support onprem to CCaaS migration and cloud transformation initiatives.
Provide architectural leadership, estimates, and guidance to delivery teams.

Nice to Have:

NICE CXone certification.
Experience with AIdriven contact center capabilities.
Exposure to Quality Management (QM).
Familiarity with Agile delivery and Jira.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: NE_SCOA_0707
Posted 18 hours ago

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