Windchill & CAD Applications Support Specialist

Job Title: Windchill & CAD Applications Support Specialist

Location: Hybrid (Oakbrook, IL)

Day-to-Day Job Duties

·       Administer, maintain, and support the PTC Windchill platform and Creo applications.

·       Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.

·       Troubleshoot, analyze, and resolve user-reported application and system issues.

·       Manage user provisioning, access requests, role assignments, and software license administration.

·       Coordinate with software vendors for issue resolution, product updates, and platform upgrades.

·       Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.

·       Support application upgrades, patch deployments, testing activities, and technical documentation updates.

·       Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.

·       Work closely with engineering teams and business stakeholders to understand requirements and provide application support.

·       Participate in continuous improvement initiatives for engineering application support processes and system reliability.

Basic Qualifications

·       8+ years of experience supporting PTC Windchill and engineering/CAD applications.

·       1+ years hands-on experience administering and supporting Creo environments.

·       Strong troubleshooting, incident management, and end-user support skills.

·       Experience with user access management, provisioning, and software license administration.

·       Ability to work effectively with engineering teams, business users, and cross-functional stakeholders.

·       Strong verbal and written communication skills.

·       Experience coordinating with or working alongside offshore/global support teams.

·       Experience supporting application upgrades, patching, testing, and release activities.

Nice to Have

·       Experience with CAD-to-PLM integrations.

·       Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.

·       Familiarity with ITIL-based service management and support processes.

·       Experience supporting global engineering organizations and distributed teams.

·       Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines.