Mechanical Claims Analyst

Mechanical Claims Specialist

Job Summary

Are you an experienced automotive technician or mechanic looking to transition from the shop floor into an office-based role? We are seeking a Mechanical Claims Specialist to join a growing customer support and claims team. In this position, you will leverage your automotive expertise to evaluate vehicle repair claims, assist customers and repair facilities, and determine warranty claim eligibility.
This role offers an opportunity to apply your mechanical knowledge in a professional office or remote environment while maintaining a strong connection to the automotive industry.

Key Responsibilities

• Evaluate, investigate, and process mechanical claims accurately using established guidelines and procedures.
• Review repair recommendations from dealerships and service facilities to determine warranty coverage eligibility.
• Communicate professionally via phone and email with vehicle owners, repair facilities, and other stakeholders.
• Explain claim approvals, denials, and required next steps in a clear and customer-friendly manner.
• Utilize automotive knowledge to understand mechanical failures and repair recommendations.
• Maintain accurate electronic records and claim documentation within company systems.
• Demonstrate empathy, active listening, and problem-solving skills when addressing customer concerns.
• Collaborate with team members and leadership to ensure claims are handled fairly, consistently, and efficiently.
• Adhere to departmental processes, quality standards, and service expectations.

Typical Calls You'll Handle

Dealer Repair Authorization Requests

Dealerships will contact you regarding repairs needed on covered vehicles. Using established warranty guidelines, you will determine whether repairs qualify for coverage and communicate approval or denial decisions.

Claim Status and Coverage Questions

Vehicle owners will call to understand why a claim was approved or denied. You will explain decisions clearly and professionally.

Repair Process Guidance

Vehicle owners will contact the claims team seeking guidance on vehicle concerns. You will explain the warranty claims process, assist with obtaining repair estimates, and outline the steps needed to determine coverage eligibility.

Required Qualifications

• Minimum of 3 years of automotive mechanic, technician, or related mechanical experience.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Ability to discuss technical automotive concepts with both technical and non-technical audiences.
• Excellent verbal communication and customer service skills.
• Experience handling customer concerns and resolving complex situations professionally.
• Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple systems simultaneously.
• Detail-oriented with the ability to work effectively in a fast-paced, call-center or customer-service environment.
• High school diploma or GED required.

Preferred Qualifications

• ASE Certification.
• Experience with claims processing or warranty administration.
• Bilingual in English and Spanish.
• Experience using labor guides such as AllData, Mitchell, or similar systems.
• Familiarity with automotive scan tools and diagnostic equipment.

Work Environment & Requirements

• Remote and hybrid work opportunities may be available.
• Must have a reliable high-speed internet connection and dedicated quiet workspace for remote work.
• Willingness to travel for a two-week onboarding and training program.
• Flexibility to work occasional Saturdays as business needs require.

Ideal Candidate Profile

The ideal candidate is an automotive professional who enjoys solving technical problems, helping customers, and applying mechanical expertise in a professional office-based environment. This role is an excellent fit for technicians looking to move beyond physically demanding repair work while continuing to use their automotive knowledge every day.
Experience Level: Entry-Level to Mid-Level Automotive Professional
Industry: Automotive Warranty, Claims, Customer Support, Mechanical Services
Job Type & Location
This is a Contract position based out of Deerfield Beach, FL.
Pay and Benefits
The pay range for this position is $26.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Deerfield Beach,FL.
Application Deadline
This position is anticipated to close on Jul 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.