API Customer Experience Professional

RESPONSIBILITIES:
Kforce has a client in Minneapolis, MN that is seeking an API Customer Experience Professional.

Summary:
This person must be customer-obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This role sits at the intersection of product teams, platform standards, and external partners.

The API Customer Experience Professional will help federated product teams successfully publish APIs while ensuring consistent security, reliability, and operational readiness - balancing speed with quality at scale, while evaluating emerging AI capabilities to automate tasks. You are an advocate for partner experience, launch readiness, and long-term success, making sure APIs are not only built quickly but are safe, supportable, and easy for partners to adopt and use.

REQUIREMENTS:
* Bachelor's degree or equivalent experience
* 3-5 years of experience working with APIs
* Knowledge of performance testing, API governance, and developer portals
* Knowledge of Swagger/OpenAPI documentation and design
* Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
* Experience building interfaces with Power Apps and automations with Power Automate
* Experience in prompt engineering: design, writing, and refining prompts to achieve desired AI outcomes
* Positive, team-oriented attitude with strong verbal and written communication skills
* High attention to detail with strong information design, visual presentation, and organizational skills
* Strong influencing, partnership, and cross-functional collaboration skills
* Ability to manage multiple complexes, highly visible tasks and deadlines with limited supervision
* Ability to quickly learn new skills and processes and adapt to changing requirements
* Proficiency with Microsoft Office; familiarity with tools such as Jira, Confluence, PowerPoint, SharePoint, and ServiceNow is a plus
* Preferred technical skills: Java or Python; NLP/LLMs; agentic AI; vector databases; Power Apps/Power Automate; Postman; Datadog; API Metrics; Splunk; and MCP
* Preferred non-technical skills: problem decomposition, AI safety guardrails, and managing agentic workflows

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.