The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some (vehicular) travel is involved. Tasks will include but not limited to imaging PCs, setup PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs and resolving end-user computer issues. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.\
Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Provide technical support to Office Services as needed
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions
Job Requirements:
Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role)
5+ years’ direct experience supporting C-Suite executives and other VIP staff
7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills
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