Desktop Support Technician

Dallas, TX, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
Business Operations
Cisco Certifications
Collaboration
Communication
Computer Hardware
Configuration Management

Summary

We are looking for Desktop Support Technician for our client in Dallas, TX

Job Title: Desktop Support Technician

Job Location: Dallas, TX

Job Type: Contract

Job Overview:

Provide end-user computing support for desktops, laptops, mobile devices, printers, and related IT equipment.
Troubleshoot and resolve technical issues across hardware, software, and network environments.
Support installation, configuration, and maintenance of operating systems and applications.
Handle IMACD activities including install, move, add, change, and dispose of IT assets.
Utilize ticketing systems to manage requests, document work, and ensure customer satisfaction.
Collaborate with internal teams and vendors to ensure seamless IT operations and service delivery.

Requirement/Must Have:

Minimum 3 years of experience in desktop support or related IT support role.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience with hardware support including desktops, laptops, printers, and mobile devices.
Hands-on experience with imaging and reimaging systems.
Experience using ticketing systems such as ServiceNow.
Working knowledge of Active Directory and group policies.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to lift and move equipment as required.

Responsibilities:

Troubleshoot and resolve end-user IT issues across multiple devices and platforms.
Perform IMACD tasks including installation, relocation, and disposal of IT equipment.
Configure and deploy desktops, laptops, and peripheral devices.
Support video conferencing and communication devices.
Manage and update tickets in the service management system.
Coordinate with internal teams and third-party vendors for service delivery.
Conduct site surveys and ensure readiness for installations.
Maintain documentation and follow standard procedures for IT support.
Ensure minimal disruption to business operations during IT activities.

Should Have:

Certifications such as A+, Microsoft, ITIL, or CCNA.
Experience with Mac OS environments.
Knowledge of imaging tools and configuration management systems.
Experience supporting enterprise-level printer environments.
Familiarity with remote support tools and wireless device support.

Skills:

Desktop and hardware support.
Troubleshooting and issue resolution.
Operating system installation and configuration.
Customer service and communication.
Documentation and process adherence.

Qualification And Education:

Associate degree or equivalent experience in Information Technology preferred.
Relevant technical certifications preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TX_DESU_0331
Posted 5 hours ago

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