Service Desk Technician IIIPosition OverviewWe are seeking an experienced Service Desk Technician III to support and enhance desktop environments while helping implement automation and new technologies. This role requires strong troubleshooting expertise, excellent customer support skills, and the ability to streamline IT processes for optimal performance.
Key Responsibilities- Provide advanced desktop support and services in a high-volume environment
- Manage and support Active Directory, including user authentication, authorization, and identity/access management
- Troubleshoot technical issues using a structured, analytical approach
- Automate and streamline processes using scripting and innovative solutions
- Deliver high-quality customer service and ensure user satisfaction
- Diagnose and resolve network connectivity issues using tools such as PING, NSLOOKUP, and NETSTAT
- Support and administer SCCM (or similar tools), including mentoring others on usage
- Develop and maintain PowerShell scripts for automation and system management
- Support data auditing and cleanup initiatives (e.g., file systems, permissions, directories)
- Learn and adapt to new tools and technologies as needed
Required Qualifications- 10+ years of troubleshooting experience
- 5+ years of experience with Active Directory (including ADUC and related tools)
- 4+ years of experience with SCCM or similar systems (e.g., SMS)
- 4+ years of customer service experience in a technical environment
- 4+ years of networking experience, including DHCP, DNS, and diagnostic tools
Preferred Qualifications- CompTIA A+ (or related certifications)
- Microsoft certifications
- Experience with PowerShell scripting (version 3.0 or higher)
Technical Skills- Help Desk / Service Desk Support
- Active Directory Administration
- SCCM / Endpoint Management
- ServiceNow (or similar ticketing systems)
- Networking fundamentals and troubleshooting
Core Competencies- Strong communication and interpersonal skills
- Ability to collaborate across teams and functions
- Excellent problem-solving and analytical skills
- Strong organizational and time management abilities
- Ability to work both independently and in a team environment
- Effective prioritization and decision-making skills
- Leadership, influence, and negotiation capabilities
Work Environment- Hybrid work model with a mix of onsite and remote work
- Occasional onsite presence required for team collaboration and interviews
- Fast-paced environment requiring adaptability and initiative
Additional Notes- Candidates must demonstrate technical and functional expertise during the interview process
- Strong written and verbal communication in English is required
Job Type & LocationThis is a Contract position based out of Columbus, OH.
Pay and BenefitsThe pay range for this position is $25.00 - $25.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Columbus,OH.
Application DeadlineThis position is anticipated to close on Jun 24, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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