Cloud Production Support Engineer

Job Summary The Cloud Production Support Engineer is responsible for maintaining the stability, performance, and resilience of cloud-based archival platforms. The role focuses on observability, real-time performance monitoring, automation of response mechanisms, and reducing operational risk while improving recovery time. This position requires hands-on cloud expertise, strong troubleshooting abilities, and the ability to collaborate across multiple technical teams. Key Responsibilities Support cloud-based applications and archival platforms to ensure high availability, reliability, and stability. Enhance observability capabilities to improve real-time monitoring and visibility into application and infrastructure performance. Automate response mechanisms to reduce operational risk and improve recovery times. Troubleshoot and resolve cloud-related production issues, including networking, compute, storage, and application performance problems. Collaborate with cross-functional teams to document issues, share knowledge, and ensure effective communication. Maintain and support infrastructure components such as EC2, VPC, S3, IAM, and Lambda. Utilize tools and technologies for CI/CD, monitoring, logging, and container orchestration. Support WORM-compliant archival systems ensuring data integrity and regulatory adherence. Apply scripting and programming skills to automate tasks and support production environments. Troubleshoot under pressure and provide timely resolutions to production incidents. Learn and navigate basic mainframe systems as needed. Required Qualifications Experience working with AWS services including EC2, VPC, S3, IAM, Lambda, and CloudFormation. Knowledge of Terraform for infrastructure as code. Strong Linux experience. Understanding of networking, firewalls, and load balancers. Experience with Docker and Kubernetes. Programming or scripting experience with Java, Python, Bash, or PowerShell. Experience with CI/CD and DevOps tools. Knowledge of monitoring, logging, and observability tools and practices. Database and storage knowledge. Ability to problem-solve, document solutions, and collaborate across teams. Ability to troubleshoot effectively under pressure. Motivation to learn mainframe navigation. Strong communication and teamwork skills. Preferred Qualifications Knowledge of GenAI technologies. Good understanding of CICS systems. Experience supporting WORM-compliant archival platforms. Education: Bachelors Degree