ServiceNow Lead/Developer - Charlotte, NC/Malvern, PA/Columbia, SC/Alpharetta, GA/Richmond, VA

Job Title: ServiceNow Lead
Location: Charlotte, NC/Malvern, PA/Columbia, SC/Alpharetta, GA/Richmond, VA

Can do Only W2, No C2C

Job Summary:

• We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, administration, and support of ServiceNow modules across a large enterprise environment.
• The ideal candidate will have extensive experience in ServiceNow engineering within a DevSecOps cloud environment, strong leadership capabilities, and expertise in integrating ServiceNow with enterprise platforms and SaaS solutions.
• This role requires collaboration with IT Operations, Security, DevOps teams, and federal customers to deliver scalable and secure ServiceNow solutions while ensuring customer satisfaction and successful project execution.

Key Responsibilities:

• Lead the design, implementation, administration, and support of ServiceNow platforms and modules across the enterprise.
• Manage and optimize ServiceNow ITSM, ITOM, CMDB, Discovery, and Asset Management modules.
• Gather business and technical requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain integrations between ServiceNow and third-party SaaS platforms using APIs.
• Lead engineering teams in Agile and project-based environments to deliver projects on time and within scope.
• Design and document implementation plans, technical solutions, workflows, and operational procedures.
• Collaborate with IT Operations, Security, Infrastructure, DevOps, and business stakeholders.
• Support enterprise cloud initiatives involving AWS infrastructure and ServiceNow integrations.
• Develop custom ServiceNow functionality using server-side and client-side scripting.
• Implement DevSecOps best practices, automation frameworks, and CI/CD pipelines.
• Create and deliver technical presentations, status updates, and solution overviews to customers and stakeholders.
• Partner with Account Program Managers to ensure successful delivery and customer satisfaction.
• Ensure compliance with federal customer requirements and security standards.

Required Skills:

• 8+ years of hands-on ServiceNow implementation, administration, and engineering experience.
• Strong expertise in ServiceNow ITSM, ITOM, CMDB, Discovery, and Asset Management.
• Extensive experience with ServiceNow platform customization and development.
• Strong experience in DevSecOps Engineering and Automation.
• Experience integrating ServiceNow with third-party applications and enterprise platforms using REST APIs and Web Services.
• Strong understanding of AWS Cloud Infrastructure, including:
• EC2
• S3
• VPC
• Cloud Automation Tools
• Experience with GitLab CI/CD Pipelines.
• Strong knowledge of DevOps and CI/CD methodologies.
• Experience with monitoring and observability tools such as Datadog.
• Strong understanding of enterprise digital infrastructure, including:
• Servers
• Storage
• Networking
• Experience with JavaScript and Python scripting for ServiceNow customization and automation.
• Familiarity with ITIL frameworks and best practices.
• Strong technical leadership and team management experience.
• Experience working in enterprise-scale integrated platforms.

Preferred Qualifications:

• Bachelor's Degree with 8+ years of relevant experience OR 12+ years of experience with a High School Diploma/Equivalent.
• AWS Certifications (e.g., AWS Solutions Architect Associate).
• ServiceNow Certifications, including:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS-ITSM)
• Other relevant ServiceNow certifications
• Experience supporting federal government customers.
• Experience leading large-scale ServiceNow transformation initiatives.

Soft Skills:

• Strong leadership and team management skills.
• Excellent communication and presentation abilities.
• Strong analytical and problem-solving capabilities.
• Ability to interact effectively with technical and non-technical stakeholders.
• Strong organizational and project planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong stakeholder engagement skills.

Mandatory Skills:

• ServiceNow
• ITSM
• ITOM
• CMDB
• Discovery
• Asset Management
• ServiceNow Administration
• ServiceNow Development
• DevSecOps
• AWS
• REST APIs
• ServiceNow Integrations
• GitLab CI/CD
• Datadog
• JavaScript
• Python
• ITIL
• Technical Leadership
• Enterprise Platform Engineering
• Cloud Infrastructure
• Agile Methodologies

Best Regards:

Peerbhi SK
Phone:
Email: