Voice Analyst (Level 2)

About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Job Title: Voice AnalystDuration: 1 year

Trigyn's direct govt. client has an urgent long-term contract opportunity for a Tier 2 Voice Analyst in Arlington, VA (Remote/Hybrid). NOTE: This position is primarily REMOTE, however onsite work will be occasionally required. Description: This position will be responsible for Tier 2 operational support, including triage, escalations and projects. This role is a part of the voice services program under the Unified Communications team within the Customer Experience division in client's Departme

About Beacon Systems, Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide. Job Title: Senior Voice EngineerLocation

Job Title: Voice Analyst Location: Arlington, VA, United States Type: Contract Contractor Work Model: Hybrid onsite and remote Responsibilities Provide Tier 2 operational support, including triage, escalations, and project execution within the voice services program. Support day-to-day operations for the County''s cloud and on-premise voice systems, including Microsoft Teams Phone, Cisco Call Manager, Five9, and legacy voice services. Act as the primary point of contact for the County''s manag