CRM Solutions Architect

CRM Solutions Architect

Information Services, Rose Hill

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

• Fordham University offers a to its employees, which includes medical, dental, vision, life, and disability insurance.
• We offer tuition remission for employees and their dependents
• A generous employer match towards a 403(b) retirement plan.
• As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
• As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and that include paid time off between Christmas and New year.
• University employees have access to the (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

Reporting to the Director of Digital Engagement, the CRM Solutions Architect serves as the primary technical architect for the University s Salesforce ecosystem. This role is responsible for the platform s structural integrity, scalability, and long-term health, and brings technical architecture expertise to ensure these practices are implemented.

The role involves designing and configuring Experience Cloud portals and implementing Marketing Cloud journeys for personalized communications throughout the student lifecycle. The CRM Solutions Architect is key to ensuring successful digital transformation for the University and establishing platform standards that unlock capabilities that support a student s academic journey from initiation to graduation and beyond.

The position may require occasional evening, weekend, or holiday hours.

Essential Functions

• Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.
• Serves as the primary Salesforce technical expert, providing technical advice, design direction, and leadership to all team members to advance projects.
• Designs, recommends, and documents solutions that leverage Salesforce best practices and introduce new technologies when necessary.
• Designs, builds, and configures applications that are highly functional, scalable, and easily maintained.
• Develops end-to-end Salesforce solutions, including custom platform development (APEX, Triggers, Lightning Web Components, Flow orchestration, etc.) and external data integrations with middleware tools and Salesforce APIs.
• Establishes and leads a platform governance framework to sequence project requests that maintain architectural standards.
• Participates in and guides code reviews and unit testing to ensure alignment with team development standards.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Management Responsibilities

May provide peer-level coordination or subject-matter guidance to colleagues performing similar work and/or student, part-time workers, including helping organize tasks, clarify priorities, or review work for quality or consistency.

Additional Functions

• Leads the estimation and standardization of technical work effort for prioritization input.
• Supports post-deployment activities, including knowledge transfer, process documentation, and application bug fixes.
• Provides advanced application support by analyzing, replicating, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.
• Collaborates on the effective management of the CI/CD pipeline and version control (e.g., GitHub,) to ensure smooth deployments across environments.
• Ensures that all CRM strategies and tools comply with educational regulations and institutional policies, maintaining the integrity and security of student and faculty data.
• Customizes the Salesforce platform to meet specific institutional needs, reflecting an understanding of the diverse requirements within university settings and the ability to tailor solutions for maximum impact.

Required Qualifications: Education and Experience

• Bachelor s degree in a technology field or a related field, or in lieu of a degree, 8+ years relevant experience.
• Minimum of 5 years of technology architecture experience in Salesforce Architecture, including but not limited to: Sales, Service, CRM Analytics (CRMA), Experience, and Marketing Clouds.

Required Qualifications: Knowledge and Skills

• Certifications: Salesforce Certified Platform Developer I and II.
• Strong written and verbal communication skills, with the ability to effectively liaise with various stakeholders, including faculty, administrative staff, and technology partners.
• Collaborative, team-oriented mindset with a proactive, self-directed work style.
• Ability to simplify complex technical concepts and lead stakeholders through solution tradeoffs.
• Proven background in solution architecture, and/or technical consulting.
• Deep understanding of the Salesforce security model.
• Experience establishing code version control and CI/CD pipelines.
• Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Minimum Starting Salary: $112,000

Maximum Starting Salary: $140,000

Note: Salary is commensurate with qualifications, experience, and skills.

START DATE: ASAP

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer Veterans/Disabled and other protected categories