Computer Operations Technician

Job at a Glance

• Title: Computer Operations Technician
• Location: Fully remote
• Contract: W2 only
• Pay: $ 20-22 /hour + optional medical, dental, vision, 401(k) match
• 24/7 operations - must be open to any shift

Overview

This role involves executing and monitoring automated computer applications, following standard operating procedures to troubleshoot failures, and handling customer inquiries. The position requires flexibility to work any shift within a 24/7/365 coverage schedule, with an emphasis on learning and applying ITIL, ITSM tools, and change control policies.

Key Responsibilities

• Execute and/or monitor automated computer applications.
• Follow simple standard operating procedures (SOP) to troubleshoot failures.
• Carry out standard customer service activities and handle simple customer enquiries following predefined scripts.
• Complete requests within a predefined SLA/SLO.
• Ability to monitor the automated job scheduler.
• Able to identify failed job alerts and react.
• Learn processes and procedures for the Computer Operations.
• Become familiar with the SOP repository.
• Ability to follow simple SOP for failed jobs and alerts.
• Escalate within Computer Operations.
• Learn the department''s change control policies.
• Learn how Computer Operations fits into the change process.
• Able to execute simple change requests and tasks within the change window defined in the change control.
• Have knowledge of the duties and processes of Computer Operations.
• Have an understanding of an ITSM tool and the ability to use one.
• Have an understanding of ITIL.
• Ability to learn how to apply these concepts to DSG''s tools and processes.
• Ability to use Windows OS and MS Office tools to perform duties of Computer Operations.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
• Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media.
• Contribute to reviewing existing operations in one''s own area of work and generate new ideas to assist in identifying continuous improvements.

Required Skills

• Knowledge of Windows OS and MS Office tools.
• Ability to monitor automated job schedulers.
• Ability to identify failed job alerts and react.
• Basic understanding of ITSM tools.
• Knowledge of ITIL concepts.
• Ability to follow SOPs for troubleshooting and alerts.
• Flexibility to work any shift, including nights, weekends, and holidays.
• Strong customer service skills.
• Ability to learn and adapt to new processes and procedures.
• Good communication skills.
• Ability to work independently and as part of a team.

Required Education

• Computer trade school, or an associate degree or higher

Preferred Skills

• Experience with change control policies.
• Familiarity with DSG''s tools and processes.
• External professional accreditation related to IT operations.

Why Should I Apply?

This position offers an excellent opportunity to develop foundational skills in computer operations and IT service management within a dynamic, fully remote environment. It is ideal for individuals seeking to grow their career in IT operations and support.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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