Title: Student Services Technician - Hybrid
Mandatory skills:
Clerical, admin office support,
Customer service,
Student Engagement, Recruitment,
enrollment, onboarding, administrative
Description:
The Student Services Technician is a key member of the Student Engagement and Recruitment Team and plays a vital role in supporting the client’s strategic enrollment goals. This position is responsible for high-touch phone outreach (100+ dials / up to 3.00 of talk time daily), relationship-building, and student engagement efforts designed to increase admissions, enrollment and ensure successful onboarding. The technician serves as a student-centered resource by guiding individuals from initial inquiry through enrollment.
Must have:
One year of clerical, administrative, office support or related experience.
Required Skills
Clerical/ admin office support
Customer service
Notes:
Hybrid: 80% on-site, 20% remote after training.
Schedule: Mon - Fri 8AM - 5PM (1 hour lunch); occasional Saturdays and Holidays (40 hours a week and eligible for overtime based on business needs).
Training usually 4 weeks in-office until staff member is able to perform essential duties with minimal supervision (usually 4 weeks) using their own computer at home.
VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.
Contact Details :
Account co-ordinator: Ramadas Kumaresan
VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
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