The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client’s network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
Key job responsibilities
- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
- Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
- Collaborate with cross-functional teams including network, software, and security engineers
Basic Qualifications
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience with network engineering for large-scale networks, including diagnosing network impacting issues
- Knowledge of internet fundamentals and cloud computing concepts
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
Preferred Qualifications
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
- Experience with satellite-based telecommunication networking
