Senior ServiceNow Developer

Preferred Qualifications

Years of Experience

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments
• 3+ years building and supporting custom applications using App Engine Studio
• 3+ years working within Agile or sprint-based delivery models

Preferred Education

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL® 4 Foundation (or equivalent ITSM experience)

Preferred Skills

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs
• Advanced proficiency with GlideRecord, query optimization, and transactional logic
• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns
• Solid understanding of ACL design, role hierarchy, and access evaluation order
• Experience designing and supporting Configurable Workspace and UI Builder-based experiences
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards
• Experience with REST-based integrations and data exchange using JSON
• Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required

• App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio,scoped applications, and platform APIs.
• Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
• Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and Integration Hub patterns where applicable.
• Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.
• Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
• Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting  consistent development standards.

Duties & Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments
• Partner with product owners and stakeholders to translate requirements into technical solutions
• Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility
• Review and approve development work to ensure adherence to platform standards and security requirements
• Support platform upgrades and resolve development-related issues introduced by new releases
• Contribute to platform documentation, architectural decisions, and operational runbooks
• Assist with troubleshooting production issues and implementing long-term corrective solutions
• Participate in change review and release governance processes