Global Trader Voice Services Analyst

Requisition ID: 242154

Salary Range: 69,400.00 - 129,000.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Trader Voice Services Analyst - New York, NY

The team:
Scotiabank's Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying to the bank's security standards and policies.

The role:
You will provide integral support to a team of high-performance IT/Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice recording technology within GTS/GBM for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups.

Reporting to a US Senior Trader Voice Manager

When required, there might be travel outside of the New York City Area.

Is this role right for you?

• This is an on-site, 5 days per-week role supporting the trading floors in 250 Vesey Street New York. This is not a remote or hybrid role
• You are comfortable working out of hours and/or on call to support our mission critical technologies
• You are confident in working on a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
• You will help drive the direction with the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• Support the workflow for producing voice recordings and gathering evidence for both routine and complex global requests. Work closely with global teams to help standardize and improve voice recording tools, as well as preservation and extraction processes.
• Support voice-related initiatives by helping prepare presentations and communications for senior stakeholders, including Bank executives, regulators, and compliance teams.
• Assist in building and maintaining a global operating model for voice data management. Help ensure system availability and data integrity while working with teams such as HR, Legal, and eDiscovery on IT-related discovery requests.
• Collaborate with cross-functional teams including Regulatory Business Initiatives, Internal Controls, Service Management, and external vendors to help define project scope, support integration efforts, and contribute to scenario planning and test automation.
• Coordinate solution reviews and approvals by working with internal partners and vendors to ensure all necessary documentation and sign-offs are completed.
• Do you have the skills that will enable you to succeed in this role?
• You have strong communication (verbal/written/presentation) skills in English. The same in Spanish is an asset.
• You have at least 3+ years on working in a Trader Voice environment.
• You can demonstrate a working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• You have at least 3+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc...); Voice Recording software (e.g., Verint, NICE, Redbox, etc); Cisco IP Communicator.
• Demonstrate sound decision-making skills to help resolve day-to-day work challenges, while staying focused and effective in a fast-paced, dynamic environment.
• Build strong working relationships with internal technology and business teams, as well as external vendors, by using clear communication and collaborative interpersonal skills.

What's in it for you?

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
• Your primary location in New York is: 250 Vesey Street New York
• Our location has a lunchroom with TV screens, fridges, microwaves & vending machines. It's also in a dynamic & flourishing neighbourhood that is home to many nearby restaurants/bars & fast-food options.

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum 3 years of experience in desktop application support or communication technologies such as Trader Voice.
• At least 2 years of experience providing technical support on a trading floor in a medium to large enterprise.
• 3+ years of desktop support experience in medium or large organizations.
• Technical Skills
• Familiarity with programming languages such as Python, Java, JavaScript, and C++.
• Experience working with Windows and Linux operating systems.
• Proficient in technical troubleshooting across both hardware and software.
• Exposure to VM environments (e.g., VMware, VirtualBox).
• Basic understanding of security protocols, firewalls, and cybersecurity best practices.
• Experience with Power BI (optional but a plus)

Good to have

• Administration Training in IPC Unigy
• Administration Training in CUCM, C9
• Voice Recording experience
• CompTIA A+
• Network+
• Security+

Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.