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Webex Contact Center Engineer

Remote • Posted 1 day ago • Updated 1 day ago

Contract W2

Remote

Depends on Experience

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Job Details

Skills

.NET

Summary

Webex Contact Center Engineer

Primary Location: Louisville, Kentucky

V-Soft Consulting is currently hiring for a Webex Contact Center Engineer for our premier client Louisville, Kentucky.

Education and Experience

Experience with Webex Contact Center Flow Designer
Experience supporting enterprise voice platforms or cloud contact centers
Experience with PSTN, SIP, and voice routing concepts
Experience with Webex Contact Center administration

Knowledge and Skills:

Call flows / IVR design
Queues and routing strategies
Strong troubleshooting skills across voice and contact center environments
Hands-on experience with number porting lifecycle (LOA, validation, carrier coordination)

WHAT YOULL DO:
Job Responsibilities:

Support number porting activities, including LOA submission, validation, and coordination with carriers
Maintain phone number inventory and assignment processes (DIDs)
Administer and support Webex Contact Center (WxCC) configuration and operations
Build and maintain call flows and IVR logic using Flow Designer
Configure and manage:
Entry Points
Queues
Routing Strategies
Familiarity with skill-based routing and queue optimization
Exposure to contact center migrations or platform modernization efforts

Interested?

Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vsky001
Position Id: 109485
Posted 1 day ago

Contact the job poster

Lokanath Panda

Senior Recruiter @ V-Soft Consulting Group, Inc

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