Webex Contact Center Engineer

Webex Contact Center Engineer Primary Location: Louisville, Kentucky V-Soft Consulting is currently hiring for a Webex Contact Center Engineer for our premier client Louisville, Kentucky. Education and Experience Experience with Webex Contact Center Flow DesignerExperience supporting enterprise voice platforms or cloud contact centersExperience with PSTN, SIP, and voice routing conceptsExperience with Webex Contact Center administration Knowledge and Skills:Call flows / IVR designQueues and rou

Who We Are Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full

Job DescriptionRoles and ResponsibilitiesDesign, develop, and maintain IVR applications and call routing solutions using Genesys Architect.Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.Integrate Genesys Cloud CX with enterprise applications and CRM systems.Collaborate with business stakeholders, internal teams, OEMs

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Our College Station, TX location is growing and looking for