Apply Now

Genesys Developer

Remote • Posted 5 hours ago • Updated 5 hours ago

Full Time

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

📊 Calculating match score...

Job Details

Skills

Amazon Web Services
Conflict Resolution
Customer Engagement
Customer Experience
Cloud Computing
Collaboration
Communication
Interactive Voice Response
Artificial Intelligence
Customer Relationship Management (CRM)
Routing
SOAP
Salesforce.com
WFM
Customization
Genesys
Analytical Skill
Problem Solving
RESTful
Migration
Workforce Management
XML
JSON

Summary

Job Description

Roles and Responsibilities

Design, develop, and maintain IVR applications and call routing solutions using Genesys Architect.
Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.
Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.
Integrate Genesys Cloud CX with enterprise applications and CRM systems.
Collaborate with business stakeholders, internal teams, OEMs, and vendors to deliver contact center solutions.
Work across Genesys platforms including Pure Engage, PureCloud, and Genesys Cloud CX.
Support WFM, Dialer, Recording, and Omnichannel solutions to deliver end-to-end contact center capabilities.
Ensure solutions align with best practices, security standards, and performance requirements.

Required Skills & Experience

4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud CX and IVR development using Genesys Architect.
Experience in IVR design, call flow development, secure flows, and AI/bot integrations.
Strong knowledge of Genesys Cloud CX components including IVR, Call Routing, CTI, Agent Desktop, AI & Bots, Dialers, Live Chat, Workforce Management (WFM), and Omnichannel solutions.
Experience with Genesys AI services such as IVA and Agentic AI.
Hands-on experience in migrating legacy/on-premise contact centers to Genesys Cloud CX.
Strong experience with Genesys APIs and integrations with third-party applications and CRM platforms such as Salesforce.
Good understanding of RESTful and SOAP APIs, JSON, and XML.
Experience in Genesys Cloud configuration, customization, enablement, administration, and support.
Experience developing conversational AI solutions using Genesys Dialog Engine, Google Dialogflow, and Amazon Lex.
Strong analytical, problem-solving, organizational, and communication skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887977
Position Id: 8986987
Posted 5 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote

•

13d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

Easy Apply

Contract

Genesys Cloud Developer

Remote

•

15d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

Easy Apply

Contract

50 - 55

Genesys Engineer

Remote

•

Today

Hi, Greetings from Conch Technologies Inc Position:Genesys Engineer Location: Remote Duration: 6-12MonthsContract Required Qualifications 3+ years of experience with Genesys Cloud administration and engineering Strong hands-on experiencewitharchitecting inbound flows and common modules Experience building and supporting Genesys Cloud Scripts Experience developing and troubleshooting Data Actions Experience working with REST APIs and third-party integrations Understanding of contact center ro

Easy Apply

Third Party, Contract

Depends on Experience

AWS Connect Expert (Advisory Consultant)

Remote

•

Today

Core Technical Skills Deep expertise inAmazon ConnectExperience with:Amazon Lex V2Contact LensAI/NLP-based conversational IVR systemsStrong understanding of:CCaaS architecture and contact center designCall flows, routing strategies, and queue managementCloud & Integration Skills Strong AWS experience including:IAM, Lambda, S3, CloudWatchCI/CD and Infrastructure as CodeExposure to:AI/ML services and conversational AI ecosystemsSystem integrations and API-based architecturesAdvisory & Leadership S

Easy Apply

Full-time, Third Party

150,000+

Search all similar jobs

Genesys Developer

Dice Job Match Score™

Job Details

Skills

Summary

Job Description

Roles and Responsibilities

Required Skills & Experience

Similar Jobs