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Senior PC Technician / Asst. Site Lead

Vicksburg, MS, US • Posted 23 hours ago • Updated 11 hours ago

Full Time

On-site

USD $75,000.00 - 80,000.00 per year

Cayuse Holdings, LLC

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Job Details

Skills

Computer Networking
IT Operations
Service Delivery
Innovation
Adaptability
Collaboration
Teamwork
Service Level
Optimization
IT Management
Regulatory Compliance
Lifecycle Management
Auditing
Knowledge Sharing
Clarity
Documentation
Workflow
Customer Satisfaction
Interfaces
Computer Science
Business Administration
Computer Hardware
Network
Training
Security Clearance
PASS
Remote Support
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Senior PC Technician provides advanced, senior-level technical leadership for PC, network-connected endpoint, and workspace IT operations. This role leads the optimization of network performance, coordinates hardware lifecycles, manages complex system workflows, and handles high-priority operational tasks. The Senior PC Technician serves as the primary escalation tier for complex technical issues, enforces compliance with agency IT policies, and mentors junior team members to ensure consistent, high-quality service delivery.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Leads the optimization of network performance, coordinates hardware lifecycle activities, and oversees complex system workflows in conjunction with high-priority operational tasks.
Provides senior-level guidance to technicians, ensuring consistent adherence to standards, procedures, and service level agreements (SLAs).
Conducts scheduled network performance evaluations for PC and endpoint environments, focusing on workstation connectivity, bandwidth utilization, and application responsiveness.
Analyzes connectivity bottlenecks, identifies recurring issues impacting user productivity, and recommends remediation and optimization strategies.
Monitors structural stability of endpoint-related network segments, documenting findings and trends for IT leadership and engineering teams.
Monitors workspace adherence to agency IT policies, standards, and configuration baselines for PCs, peripherals, and connected devices.
Identifies security gaps (e.g., unauthorized software, improper device usage, non-compliant configurations) and initiates corrective actions or escalations.
Reports compliance status to management and supports audits, inspections, and remediation activities.
Designs and coordinates hands-on IT equipment disposal training modules for agency personnel, covering sanitization, tagging, chain-of-custody, and proper disposition processes.
Provides subject matter expertise on hardware lifecycle management, including deployment, maintenance, decommissioning, and secure disposal in alignment with agency policy.
Ensures documentation and records related to asset disposal are complete, accurate, and audit-ready.
Acts as the primary escalation tier for highly analytical, complex, and stubborn ticket issues related to PCs, endpoints, and associated services.
Collaborates with network, systems, and security teams to resolve cross-domain incidents and prevent recurrence through knowledge sharing and documentation.
Oversees the quality, clarity, and completeness of documentation and communications, including ticket notes, user instructions, and technical runbooks.
Standardizes and refines operational workflows to improve efficiency, consistency, and customer satisfaction.
Interfaces with end users, stakeholders, and management, providing clear status updates, technical explanations, and guidance on best practices.
Ensures that all interactions reflect a high level of professionalism, responsiveness, and alignment with agency mission objectives.
Other duties as assigned.

Qualifications

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
10 years of related experience.
Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
Secret Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $75,000.00 - USD $80,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104492
Posted 23 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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