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Site Supervisor / Coordinator

• Posted 1 day ago • Updated 34 minutes ago

Full Time

USD $95,000.00 - 104,000.00 per year

Cayuse Holdings, LLC

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Job Details

Skills

Workflow
Service Level
Innovation
Adaptability
Teamwork
Servers
Audiovisual
IT Infrastructure
Data Security
Auditing
Asset Management
HR Management
SLA
Documentation
IT Service Management
Technical Support
Collaboration
Reporting
.NET
Leadership
Regulatory Compliance
Computer Science
Business Administration
Computer Hardware
Network
Training
Security Clearance
PASS
Remote Support
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Site Supervisor / Coordinator provides on-site leadership and senior technical expertise in support of the Castle?Net program field offices. This role is responsible for overseeing local IT infrastructure, ensuring end?user device wellness, and maintaining strict compliance with agency IT and data security policies. The Site Supervisor / Coordinator leads on-site technical support activities, directs IT equipment disposal and asset management practices, and manages IT ticketing workflows and on-site personnel to ensure reliable, secure, and efficient operations aligned with program service level agreements (SLAs).

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Infrastructure Leadership
- Deploys to Castle?Net program field sites to conduct comprehensive wellness checks on IT infrastructure, including servers, network devices, workstations, and conference room equipment.
- Evaluates local network performance, identifies connectivity or performance issues, and coordinates remediation with central IT and engineering teams.
- Ensures conference rooms and collaboration spaces are fully functional, including audiovisual systems, communications equipment, and related IT components.
Compliance & Security
- Ensures all on?site IT infrastructure and user devices strictly adhere to AGENCY IT policies, configuration standards, and data security requirements.
- Monitors for policy deviations, security risks, and non?compliant configurations, initiating corrective actions and escalations as required.
- Supports security and compliance reviews or audits at the field office level, providing documentation, evidence, and remediation tracking.
Asset Management & Equipment Disposal
- Leads IT equipment disposal activities at assigned sites, ensuring secure data sanitization, proper documentation, and compliance with agency disposal policies.
- Oversees asset tracking, including receipt, deployment, relocation, and decommissioning of IT equipment in coordination with central asset management teams.
- Conducts training for local personnel on asset management procedures, proper handling of equipment, and documentation requirements.
Ticketing Oversight & Personnel Management
- Manages onsite personnel responsible for IT issue ticketing, ensuring accurate logging, prioritization, and assignment of incidents and service requests.
- Monitors ticket queues for the site, ensuring timely resolution of issues in accordance with SLA standards and escalating complex issues as necessary.
- Reviews ticket documentation for quality and completeness, promoting consistent use of ITSM tools and processes.
End-User Support & Training
- Provides hands-on technical support to end users, including troubleshooting hardware, software, and connectivity issues on-site.
- Coordinates the rollout and adoption of new IT equipment and software at the field office, including installation, configuration, and user orientation.
- Delivers training to staff on new or updated IT tools, systems, and best practices, reinforcing agency standards and improving user self-sufficiency.
Coordination & Reporting
- Serves as the primary on-site IT point of contact for Castle?Net program leadership, local management, and central IT teams.
- Provides regular status updates and reports on infrastructure health, ticketing metrics, compliance posture, and disposal/asset activities.
- Identifies systemic issues, recurring problems, and process gaps at field sites and recommends improvements to enhance reliability, security, and user satisfaction.
Other duties as assigned.

Qualifications

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
A minimum of 20 years of related experience.
Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
Secret Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $95,000.00 - USD $104,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104494
Posted 1 day ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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