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Technical Support III

• Posted 4 hours ago • Updated 4 hours ago

Full Time

USD $55,000.00 - 65,000.00 per year

Cayuse Holdings, LLC

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Job Details

Skills

Technical Support
Computer Networking
Innovation
Adaptability
Collaboration
Teamwork
Mobile Devices
Laptop
Printers
VoIP
Operating Systems
Microsoft Windows
Enterprise Software
Microsoft Office
Change Control
Root Cause Analysis
IT Service Management
Documentation
Inventory
Testing
IT Security
Privacy
Auditing
Regulatory Compliance
Computer Science
Business Administration
Computer Hardware
Network
Training
Security Clearance
PASS
Remote Support
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Technician Support III serves as a technical support professional responsible for resolving complex, escalated issues and ensuring the reliable operation of end?user and infrastructure technologies. In this role, the technician provides advanced troubleshooting for hardware, software, and basic network problems; leads or supports implementation of new equipment and upgrades; and acts as a primary on-site resource for high?visibility or mission?critical support needs.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Delivers daily on-site and/or remote support for end users, including workstations, peripherals, mobile devices, and standard enterprise applications.
Installs, configures, and maintains IT equipment (PCs, laptops, printers, VoIP phones, conference room systems) in accordance with approved standards and security policies.
Supports operating systems (e.g., Windows 10) and common enterprise software (e.g., Microsoft Office), including patching and configuration changes under change control.
Performs advanced diagnostics and root cause analysis, implementing long-term corrective actions to reduce repeat incidents.
Manages tickets in the IT service management (ITSM) tool, ensuring accurate logging, prioritization, documentation, and timely closure.
Maintains accurate asset and configuration records, supporting inventory, lifecycle tracking, and preparation of equipment for transfer or disposal.
Participates in IT projects and deployments (e.g., hardware refreshes, OS/application rollouts), including imaging, staging, testing, and cutover support.
Adheres to and promotes IT security, privacy, and safety policies, supporting audits and compliance requirements as needed.
Other duties as assigned.

Qualifications

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
8 Years of related experience.
Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance.
Secret Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

Must possess problem-solving skills.
Must be capable of working with remote support tools and ticketing systems and must be willing to travel.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Project Manager

Working Conditions

Professional office environment.
Must be able to work on-site.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $55,000.00 - USD $65,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 104491
Posted 4 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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