Supervisory IT Specialist

Summary

Incumbent will serve as a Supervisory IT Specialist with the Network Management Branch, AIF-320.

Learn more about this agency

Duties

Help

The Network Services Branch (AIF-320) plays a critical role within the Network & Access Management Division of the Infrastructure of Operations (I&O) directorate administering and monitoring the FAA's Mission Support Network. These systems and services include LANs, WANs and the FAA wireless infrastructure. AIF-320 detects, diagnoses, troubleshoots, and resolves all network services outages and performance issues as they are identified.

The Network Services Branch:

• Troubleshoots and resolves associated service degradations and outages.
• Manages the switch and wireless device Life Cycle Maintenance (LCM) programs.
• Manages the switch and wireless device upgrade, patching, and rebooting cadence processes.
• Deploys out of cadence updates to network services based on application, patch, and security needs.
• Works closely with Security Operation Center (SOC) to assist with and provide information for security incidents.
• Works closely with the Enterprise Operations Center (EOC) to quickly resolve network related issues.
  
  If you are selected as the AIF-320 manager, responsibilities may include, but are not limited to, the following:
  
  
  • Serve as the branch manager, assigning work, setting priorities, and reviewing and evaluating work.
  • Lead weekly staff meeting discussions and attend meetings with stakeholder base and other AIT organizations as necessary.
  • Communicate the organization's vision and objectives.
  • Communicate weekly significant reports and operational events to upper management.
  • Identify and track roadblocks and develop solutions to keep tasks moving.
  • Monitor and evaluate yearly performance reviews, approving Time and Attendance (T&A).
  • Ensure staff are appropriately trained, supported, and informed.
  • Coach and develop employees, recommending or approving corrective or disciplinary actions.
  • Resolve routine problems that typically impact the objectives of the organizational unit.
  • Oversee, track, and provide consultative services to aid development teams in remediation of security vulnerabilities, POA&Ms, and other application security defects for all Network Services managed systems.
  • Responsible for System Ownership for FAA Network Systems, which incorporate multiple AIF, managed assets, both on premise and cloud-based systems.
  • Responsible for developing, implementing, assessing, and maintaining the appropriate system-level information system security controls in accordance with the Federal Aviation Administration (FAA), NIST 800-53 (as amended), federal government-wide laws regulations, policies, procedures, and standards.
  • Collaborate with IT Security (AIS) in developing policies, plans, and procedures to ensure the continued reliability, security, and accessibility of AIF managed systems for users and data infrastructure across datacenter and cloud environments.
  • Provide expert advice, counsel, and instruction to management on network and wireless issues to support missions and achieve goals and objectives.

Requirements

Help

Conditions of employment

• ship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• A one-year supervisory/managerial probationary period may be required

Qualifications

To view the complete qualification standard, applicants should reference- U.S. Office or Personnel Group Coverage Qualification Standard for Information Technology (IT) Management Series 2210 (Alternative A):

Information Technology (IT) Management Series 2210 (Alternative A)

To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I, FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized Experience is: Experience collaborating with organizations to facilitate capacity planning, work in-take, project management, incident management and workforce management, in support of deployments of CISCO networking switches and wireless infrastructures.

Qualifications must be met by the closing date of this vacancy announcement.

Interviews: Some, all, or none of the applicants may be interviewed.

Preview job questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigation.

A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ;br>
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each Leadership and Management Dimension, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

This is not a bargaining unit position.

Links to Important Information: Locality Pay, COLA

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.