NO H1S OR 3RD PARTIES.
THIS ROLE WILL BE ONISTE 3 DAYS PER WEEK, REMOTE 2 DAYS AFTER FIRST MONTH OF TRAINING.
What You’ll Do:
- Tier 2 & 3 escalation for support (employee & corporate application) related issues
- Troubleshooting and management of user provisioning processes and applications in brand focused Okta orgs
- Systems engineering, administration and projects within Google, Okta, Slack, JAMF, Workspace One, etc for your focused brands
- Technical onboarding and ongoing support of users in multiple offices and countries
- Update and maintain computer and mobile device management policies in Jamf/Ivanti/Workspace One
- Diagnose, troubleshoot, research complex employee and platform issues
- Hardware deployment, software installation and maintenance of user machines
- Configuration and support of Zoom rooms and other AV equipment
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Assist in determining where systems, infrastructure, automation and workflows are needed
- Work with key stakeholders and end users to identify and implement new processes and technologies
- Work closely with the international Business Technology team on portfolio-wide projects
What You’ll Need:
- 5+ years of experience in end user IT and infrastructure support
- Good documentation and communication skills via Email, Jira, and Slack
- Attention to detail and ability to follow direction
- OS Experience: MacOS, Windows 10, iOS, Android
- Software Platforms: Okta, Google Workspace, Zoom, Slack
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