Desktop / Field Support Technician

Schenectady, NY, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Corp To Corp
12 Months
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Desktop / Field Support Technician

Summary

We are looking for Desktop / Field Support Technician for our client in Schenectady, NY

Job Title: Desktop / Field Support Technician

Job Location: Schenectady, NY

Job Type: Contract

Job Overview:

Pay Range: $19hr - $24hr

Requirement/Must Have:

  • 1+ years of experience in providing technical support.
  • Strong verbal and written communication skills.
  • Ability to travel to remote locations and have own vehicle.

Responsibilities:

  • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communication.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
  • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement.
  • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, user-facing updates.
  • Provide site support in remote offices when required.
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
  • Ensuring regular customer interaction to adhere with update SLAs and high levels of customer service.
  • Providing daily ticket updates to ensure users are fully updated on updates.
  • Move equipment associated with service requests, in line with health and safety guidelines.
  • Performing asset inventory activities as needed.
  • End user training and guidance on the use of hardware and software.
  • Recommends and/or performs upgrades to end user devices.
  • This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork.

Skills:

  • Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.
  • Must possess a diverse skill set that enables them to address a wide range of issues independently.
  • Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
  • Capable of deploying or redeploying required OS images and builds on compatible legacy hardware.
  • Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management.
  • Capable of ensuring device health is monitored, reported and remediated.
  • Capable of maintaining OS currency using established processes leveraging Service Rings.
  • Capable of performing Routine Technology Health Checks and providing in-person services for items in the relevant service catalogue.
  • Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles.
  • 24x7 availability, to be provided for the duration of the Major Incident.
  • Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands.

Qualification And Education:

  • Possess the skills, qualifications, and experience necessary to perform the work to high professional standards.
  • Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile.
  • Digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
  • Event Support: Audio and Video Readiness, Event Planning, Communications.
  • VIP/Exec level support capability.
  • Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
  • IT Software/Hardware Asset Management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: NY_DETU_0617
  • Posted 3 hours ago
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