Job SummaryThe Technology Support Specialist is responsible for supporting agency hardware, systems software, and application portfolios. This role includes maintaining data dictionaries, installing and upgrading equipment and software, supporting data conversions, managing system utilities and change control, and coordinating problem resolution with internal and external support teams. The specialist serves as a key point of contact for technical troubleshooting and end-user support.
Key Responsibilities- Identify, diagnose, and troubleshoot defective hardware and equipment
- Identify, diagnose, and resolve software and application-related issues
- Determine and resolve hardware issues prior to deployment
- Install, configure, and upgrade hardware and software
- Maintain system documentation, including data dictionaries and inventories
- Support data conversions and system utilities
- Follow change control procedures
- Coordinate issue resolution and escalate to appropriate support teams when needed
- Provide high-quality technical support to end users at all organizational levels
Knowledge & Experience- Strong ability to troubleshoot hardware, software, and application issues
- Experience working with network rooms and related infrastructure
- Understanding of network operating systems
- Familiarity with IT service management concepts and practices (e.g., ITIL framework)
Essential Characteristics- Excellent customer service skills with a focus on non-technical end users
- Strong organizational and time management skills
- Clear and professional written and verbal communication skills
- Ability to multitask in a fast-paced, phone-intensive environment
- Self-motivated, dependable, courteous, and reliable
Minimum RequirementsEducation:- Bachelor's degree in Computer Science or a related field
Education Substitutions:- Associate's degree with 2+ years of relevant experience, or
- High school diploma with 4+ years of relevant experience
Certifications (Preferred)- Technical certifications such as MOS, MTA, MCP, A+, MCITP, or similar
- General understanding of network operating systems
Typical Working Conditions & Physical Requirements- Standard daytime business hours, Monday through Friday
- Primarily office-based work, with field support responsibilities
- Ability to climb ladders
- Ability to lift 50+ lbs.
- Frequent travel required
- Must possess a valid driver's license, reliable transportation and required motor vehicle insurance
Work Environment- On-site technical support for office and administrative facilities
- Interaction with a wide range of end users, including leadership
- Field-based role requiring travel throughout the assigned coverage area
- Mileage is reimbursed in accordance with standard reimbursement rates
Job Type & LocationThis is a Contract position based out of Morehead, KY.
Pay and BenefitsThe pay range for this position is $19.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Morehead,KY.
Application DeadlineThis position is anticipated to close on Apr 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.
