Telecommunications Specialist

Description

We are looking for a skilled Telecommunications Specialist to join our team in New Haven County, Connecticut. In this long-term contract role, you will play a vital part in managing and enhancing telecommunications systems within a dynamic environment. The position offers opportunities to collaborate with stakeholders and ensure seamless communication technologies are implemented and maintained.

Responsibilities:

Provide Level 1 support by troubleshooting telecommunications issues and assisting end users with technical challenges.

Configure and provision telecommunications systems to meet organizational needs.

Collaborate with business stakeholders to design and optimize call flow processes.

Develop and implement system enhancements to improve functionality.

Maintain and support the Genesys platform, ensuring efficient operation.

Assist in the transition and integration of users into new telecommunications platforms.

Monitor system performance and address any technical concerns proactively.

Document processes and provide training to users on system functionalities.

Ensure compliance with healthcare industry standards and protocols.

Requirements

Proficiency in telecommunications systems such as Genesys and UCCX.

Familiarity with ICD coding systems, including ICD CPT, ICD-9, and ICD-10.

Strong troubleshooting skills with the ability to address technical issues efficiently.

Experience in provisioning and configuring telecommunications platforms.

Ability to work collaboratively with stakeholders to achieve communication goals.

Knowledge of post-payment processes.

Excellent organizational and documentation skills.

Strong communication skills to interact effectively with users and team members.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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