Coupa Administrator

Handson Coupa CLMA implementation and administratorlevel configuration experience

Must have Coupa experience as an end user, in a support role, or as a Coupa administrator.

You are vital to ensuring data integrity, reporting solution relevance, and are the primary supporter of Source to Contract related ad hoc requests from our business partners and stakeholders. This professional position supports key business partners by bridging the gap between business process needs and system capabilities/configurations. Specifically, this position serves as the Subject Matter Expert (SME) for Source to Contract (STC) business processes performed in Coupa. This position strives to be the client trusted partner to key Client Sourcing partners through collaboration, communication, and delivery of information and solutions for routine and complex problems, under the direction and guidance from others.
Furthers Clients Financial Systems and Source-to-Contract (STC) stakeholders' knowledge and understanding of Coupa functions, design, and processes through function consultation and training
Develops and maintains deep understanding of STC relevant data elements, data configurations, and data integrations between Coupa STC Modules and other source systems (e.g. SAP) and sub-systems (e.g. APEX Supplier Portal)
Collaborates with the Client Governance team to manage the full life-cycle of Coupa enhancement requests from submission to completion, including implementation and regression testing
Communicates STC relevant Coupa enhancements and release notes to client stakeholders ensuring awareness and understanding of the impact
Communicates Coupa enhancement status to business stakeholders on a proactive basis
Completes/maintains training, process and system maintenance documentation

End User Support
Researches and troubleshoots STC Related issues reported by end users and/or other stakeholders (data or process) and takes appropriate action to resolve issues
Participates in small to medium sized projects with client and/or business partners to design, develop, and implement solutions that address root-causes of issues stemming from areas such as; system enhancements/configurations, business processes, end user training, etc.
Assists in managing end user incidents in ServiceNow by proactively self- assigning incidents within scope of responsibilities
Actively manages assigned end user incidents in ServiceNow ensuring complete, accurate, and timely resolutions
Participates in brainstorming, consensus building and other team activities to identify actions that improve systems and processes.
Gathers data, performs more complex analysis, and prepares draft presentations of findings
And other job duties and responsibilities, as requested

Basic Qualifications:
3 to 5 years' relevant experience with Coupa Sourcing, Contract Management preferable CLMA
Business Expertise
Demonstrates professional expertise with process area knowledge
Develops and maintains masterful knowledge of inputs and definitions related to Coupa STC data elements and processes
Resolves a wide range of issues in creative ways
Understands the impact and interdependence of process area with other process areas
Leadership and Project Management
Acts as a resource for colleagues with less experience with SAP and EDP
Reporting
Leads small projects with manageable risks and resource requirements
Effectively communicates project risks, statuses, and achievements in a timely manner
Delivers stated work/project deliverables on-time
Demonstrates care, professionalism, and pride in deliverable quality and appearance
Contributes on small to medium sized projects
Work Complexity & Problem Solving
Completes moderately complex to complex tasks requiring independent initiative
Solves complex problems
Exercises judgment and provides recommendations to Leaders and Partners based on the analysis of multiple sources of information
Communications and Customer Service Relationships
Develops professional networks
Identifies and connects resources to achieve goals
Contributes actionable ideas in brainstorming and planning sessions
Maintains communications with both internal and external contacts
Required Education Bachelor's degree in Business or Technology