Project Manager

Job Title: Project Manager (Vendor Led Delivery)

Location: Remote 

Duration: 6 Months + strong possibility of extension

• This role leads delivery execution for the Comprehensive Field Communication Plan (CFCP), a multiphase, vendor led initiative delivering a data driven, multichannel field communication capability.‑phase, vendor‑led initiative delivering a data‑driven, multi‑channel field communication capability.
• Execution is performed primarily by external vendors and contract resources, in close coordination with internal Client Experience, Data, and Technology teams.

• Own end-to-end delivery by directing and controlling external vendors, aligning internal stakeholders, and ensuring scope, timelines, financials, and outcomes are met.‑to‑end delivery by directing and controlling external vendors, aligning internal stakeholders, and ensuring scope, timelines, financials, and outcomes are met.
• The emphasis of this role is vendor leadership, program control, and execution discipline.

• Serve as the primary delivery owner for external vendors and contract resources
• Translate project objectives into executable vendor plans, milestones, and deliverables
• Actively manage vendor performance, risks, and interdependencies
• Own Statement of Work (SOW) governance, including deliverables, assumptions, and exclusions
• Identify scope changes early and manage them through a formal change order process
• Ensure business stakeholders approve scope, timeline, and cost changes before execution

• Coordinate vendor work with internal Client Experience, Data, and Technology teams
• Sequence dependencies so data readiness, platform configuration, and campaign execution remain aligned
• Facilitate decision-making when tradeoffs, prioritization, or escalation is required‑making when tradeoffs, prioritization, or escalation is required

• Own the consolidated master schedule across all vendors and internal dependencies, including critical path management, sequencing, and timeline re‑baselining when required
• Maintain full visibility into program financials, including budget tracking, contingency usage, forecast‑to‑complete, and executive‑level cost reporting
• Define and enforce formal phase‑exit criteria across onboarding, data preparation, and campaign build phases, including documented acceptance standards and stakeholder sign‑off prior to progression
• Maintain and actively manage a structured RAID log (Risks, Assumptions, Issues, Dependencies), with clear mitigation actions, accountable owners, and defined escalation paths
• Lead go‑live planning and stabilization governance, including hypercare oversight and formal transition to steady‑state operations

• Run clear, outcome‑focused status, financial, and risk reviews
• Surface delivery risks early with recommended mitigation options
• Maintain momentum without over‑engineering process or ceremonies

• Proven delivery leadership on vendor‑led enterprise initiatives
• Hands‑on experience enforcing statements of work and vendor deliverables
• Track record managing change orders, scope control, and financial governance
• Ability to operate independently in environments with multiple stakeholders
• Comfort coordinating across business, data, and technology teams
• Clear examples of driving execution, not facilitating meetings

• Experience delivering initiatives involving Salesforce (Marketing Cloud / Client Experience Cloud), Snowflake, Genesys, or similar enterprise platforms
• Experience delivering multi‑channel communication programs (email, messaging, voice, surveys)
• Experience working with large systems integrators or external implementation partners