Team Lead - Computer Operations (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

Title: Team Lead - Computer Operations (On-site)

Location: Pompano Beach, FL 33069 || Duration: Long-Term

Required Skills and Experience

* A minimum of 5 years of IT work experience in computer operations with exposure to multi platform environments. Requires experience in leading teams and projects.
* Previous experience using a ticketing system to manage support requests and monitor trends.
* Ability to manage multiple priorities and work independently or as part of a team.
* Capacity to perform effectively in high-pressure situations, with strong organizational and time-management skills.
* Strong technical troubleshooting skills for both hardware and software issues.
* Understanding help desk processes and service management principles.
* Supervisory skills, including the ability to motivate, develop, and empower team members.
* Onsite hours of operation are between 8:00 a.m. and 5:00 p.m., Monday through Friday.
* Ability to lift to 50 pounds.

Primary Responsibilities

* Manage the day-to-day activities of the team, including prioritizing support, delegating work, monitoring and reporting trends (including security incident awareness), and ensuring efficient service delivery by leveraging IT support specialists.
* Serve as a high-level resource for the team and act as the primary escalation point for customer service-related issues.
* Assist with monitoring and tracking inventory for the Information Technology cost center.
* Work closely with IT leadership to identify areas for improvement in processes and workflows, and implement strategies to enhance overall efficiency, user satisfaction, and service quality.
* Monitor, analyze, and recommend improvements to work processes for increased efficiency, while keeping the knowledge library up to date to ensure the best experience for customers and IT team members.
* Collaborate with other IT departments to ensure that all service tickets for the assigned unit are responded to and resolved promptly.
* Perform Quality Assurance checks on customer incidents, onsite or at remote locations, ensuring that Service Level Agreements are met.
* Coordinate and schedule audiovisual setups and provide video conferencing support.
* Travel to remote locations to provide support, as needed.
* Perform other duties as assigned.

Education

* Associate or bachelors Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.