Acting as a strategic leader, the Program Manager partners with product, project management, operations & procurement, engineering, and business stakeholders to help prioritize work, manage dependencies, and mitigate risks. They are responsible for maintaining clear communication, enabling informed decision-making, and ensuring progress is transparent at all levels of the organization. This role requires strong leadership, the ability to influence without direct authority, and a willingness to address challenges directly.
Key Responsibilities
Program Leadership & Accountability
*Own end-to-end delivery of a complex, multi-workstream program
*Establish program vision, structure, and execution strategy
*Drive alignment across product, project, engineering, UX, vendors, and stakeholders
*Lead with authority and clarity, ensuring accountability at all levels
Operating Model & Governance
*Design and implement the program operating model (cadence, governance, decision-making, etc.)
*Establish clear roles, responsibilities, and escalation paths
*Stand up and lead steering committees and governance forums
*Ensure consistent adherence to program standards and ways of working
Planning & Execution
*Develop and maintain an integrated master roadmap across all workstreams
*Identify and manage cross-workstream dependencies
*Drive quarterly (or periodic) re-planning and prioritization
*Ensure deliverables are met on time, within scope, and within budget
Team Organization & Enablement
*Organize and structure teams for clarity and effectiveness
*Coach product managers, project managers, and leads on best practices
*Establish clear expectations for meeting readiness, deliverables, and communication
*Address gaps in performance, ownership, and execution
Stakeholder Management & Communication
*In partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomes
*Deliver clear,concise, and structured reporting to leadership
*Translate complex program details into digestible insights for non-technical stakeholders
*Facilitate alignment and resolve conflicts across teams
Risk, Issue, and Decision Management
*Proactively identify program risks, issues, and blockers
*Implement mitigation strategies and drive resolution
*Escalate critical issues with clear recommendations and decision asks
*Ensure timely and effective decision-making across the program
Financial & Vendor Oversight
*Drive program budget, forecasting, and financial tracking
*Oversee vendor performance and accountability
*Ensure contracts, procurement, and deliverables align with program goals
Additional duties may include:
*Assisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery.
*Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as needed
*Assisting in the coordination of project activities and tracking progress against project timelines and deliverables
*Support the Product Manager to track programmatic key results, objectives, and deliverables.
*Helping identify and escalate project-level risks, issues, or blocked work items to leadership
*Maintaining project documentation, status reports, and project tracking tools
*Assisting with communication between technical teams and business stakeholders
*Monitoring project-level progress and helping track team performance using Agile metrics and project management tools
*Contributing to project reports and presentations for leadership and stakeholder audiences
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS
*8-10 years of program or portfolio management experience
*Proven track record managing large-scale, multi-year, multi-million-dollar programs
*Experience managing multiple concurrent workstreams and cross-functional teams
*Experience working with both internal teams and external vendors
Leadership & Communication
*Demonstrated ability to lead with authority and influence without direct control
*Strong ability to coach, mentor, and elevate team performance
*Comfortable having critical, constructive conversations with senior stakeholders
*Exceptional communication skills (executive-level reporting and team-level clarity)
Delivery & Execution
*Deep expertise in program governance, planning, and execution frameworks
*Strong understanding of Agile, Waterfall, and hybrid delivery models
*Ability to bring structure to ambiguous or under performing environments
Preferred Qualifications
*Experience in State Government - preferred but not required
*Experience with Salesforce - preferred but not required
*Certifications (e.g., PMP, Scrum, etc.)
*Experience in standing up programs from early-stage or disorganized environments
Core Competencies
*Strategic thinking with strong execution focus
*Organizational design and operational excellence
*Accountability and ownership mindset
*Conflict resolution and stakeholder alignment
*Risk-based decision making
*Clarity, structure,and attention to detail
Success Metrics (What Good Looks Like)
*Program is structured, predictable, and operating with clear governance
*Teams are aligned,accountable, and consistently prepared
*Risks and dependencies are actively managed (not reactive)
*Leadership has clear visibility into status, risks, and decisions
*Delivery milestones are met with improved efficiency and quality
ADDITIONAL REQUIREMENTS
*Experience working with project management or Agile tools (such as Confluence, Azure DevOps, SharePoint, or similar tools)
*Ability to communicate clearly with both technical and non-technical stakeholders
*Experience assisting teams with tracking work items, tasks, or project deliverables
*Familiarity with Agile or Scrum practices
*Experience supporting meetings or project ceremonies such as stand-ups, sprint reviews, or planning sessions
*Experience assisting with documentation such as project plans, requirements, or status updates
*Exposure to technology procurement or participation in RFP/RFI processes is preferred
*Ability to perform essential job functions
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