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Job Overview The Program Manager is the operational backbone of the AI Product Development Lifecycle (PDLC) Working Group. This role bridges day-to-day POD supervision with broader engagement-level management, serving as the primary point of escalation for program execution and senior stakeholder contact. Responsible for definition, governance setup, and implementation of critical AI PDLC initiatives, the PM drives accountability and engagement while ensuring all Pods execute within the program's strategic framework.
#1. MD-level interaction is expected on a regular basis.
Key Responsibilities
Governance & Execution -
- Establish governance aligned to PM Taxonomy; adapt based on evolving requirements
- Coordinate all POD meetings: cadence, agendas, takeaways, action tracking
- Maintain alignment to the approved engagement strategy
- Define program objectives and develop structure and controls for successful delivery
Reporting & Communication -
- Publish RAG status to Exec Sponsors and Operating Committee; manage escalations
- Develop executive-level progress dashboards based on plan and risk analysis
- Set direction and drive pace through clear, effective communication
- Capture and document lessons learned; share best practices across the team
Risk & Issue Management -
- Maintain consolidated RAID log; ensure timely escalation and mitigation
- Provide challenge to status reports to highlight risk and ensure accuracy
- Proactively identify opportunities to manage risk through streamlining
- Execute active risk management with complete impact assessments
Stakeholder & Team Leadership -
- Build strong relationships with MD-level and senior program stakeholders
- Manage, mentor, and coach team members; identify high performers
- Manage program resourcing strategy; escalating to senior leadership when needed
- Drive accountability and engagement - hold oneself and team to deliverables
Enterprise Program Management Tools -
- Experience using enterprise program management tools to plan work, track milestones, manage dependencies, and monitor delivery across complex initiatives.
- Ability to maintain accurate project records in tracking systems, including status, risks, issues, decisions, and action items.
- Use project tracking data to produce clear reports for senior stakeholders and identify delays or risks that require escalation.
Program Management -
- 5-8 years managing complex projects/programs following a structured methodology
- Independently lead complex programs within broader initiatives; medium-to-high risk, LOB-wide scope
- Guide, influence, and direct individuals through matrix management to achieve common goals
- Solve complex problems; turn incomplete/conflicting inputs into tactical action plans
- Acts as change catalyst; embodies strong team leadership and mobilization skills
- PMP or PRINCE2 certified (or within 1 year); MS Project, Word, Excel, PowerPoint
Preferred Qualifications (All Levels)
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- Experience managing AI/ML or digital transformation programs within financial services
- Familiarity with AI Product Development Lifecycle governance and POD-based delivery structures
- Background working with Operating Committees and executive governance bodies
- Proficiency in Agile, SAFe, or hybrid delivery methodologies
- Experience with Citi PM tools: Jira, Confluence, SharePoint, MS Project
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Job Family Group: Project and Program Management
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Job Family: Program Management
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Time Type: Full time
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Primary Location: Tampa Florida United States
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Primary Location Full Time Salary Range: $103,920.00 - $155,880.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date: ------------------------------------------------------
Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View Citi's EEO Policy Statement and the Know Your Rights poster.
