IT Manager/Director

Description

We are looking for an experienced IT leader to guide technology operations and long-term strategy for a multi-site organization in Jacksonville, Florida. This role will oversee infrastructure, end-user support, and core cloud platforms while building a high-performing team that keeps systems secure, stable, and efficient. The position also partners with business leaders to align technology investments with operational goals and continuous improvement efforts.

Responsibilities:
Lead, coach, and develop IT support staff to maintain responsive service and strong technical performance across the organization.
Direct daily operations for Microsoft 365 and Azure environments, ensuring availability, performance, and effective user support.
Oversee network services and connectivity, including firewall administration and enterprise infrastructure reliability.
Plan, implement, and maintain technology solutions that strengthen business processes and improve organizational efficiency.
Partner with department leaders to assess technical needs, prioritize initiatives, and deliver practical solutions that support business objectives.
Support disaster recovery and business continuity programs through testing, documentation updates, and ongoing readiness planning.
Manage vendor relationships, technology spending, and budget tracking to promote cost control and service quality.
Drive cybersecurity, compliance, and risk management efforts to protect systems, data, and business operations across multiple locations.

Requirements

At least 7 years of progressive IT experience, including 3 or more years leading teams or managing IT operations.
Strong hands-on knowledge of Microsoft 365, Azure, and enterprise networking environments.
Experience overseeing IT services and infrastructure across multiple office locations.
Demonstrated background in cybersecurity practices, compliance standards, and risk mitigation.
Ability to lead cross-functional projects, influence stakeholders, and make sound decisions in changing environments.
Excellent communication and relationship-building skills with both technical teams and business leaders.
Familiarity with technologies and frameworks such as Active Directory, Azure Active Directory, backup solutions, Cisco environments, configuration management, and ITIL processes.
Relevant certifications such as CISSP or Azure-focused credentials are valued, as is experience with cloud modernization initiatives or regulated industries.

Technology Doesn't Change the World, People Do.

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