Jira Administrator

Title: Jira Administrator
Location: Jersey City, NJ (onsite)
Duration: 6+ month contract (expected end 12/31/2026)
Compensation: $30-$40/hour

Jira and Confluence Engineer VP

• Administer, engineer, and support enterprise Atlassian Data Center and Cloud instances (Jira, Jira Service Management, and Confluence), focusing on system configuration, performance, availability, and reliability.
• Execute and support the migration of Jira and Confluence from Data Center to Atlassian Cloud, contributing to migration planning, data validation, risk mitigation, security controls, stakeholder coordination, and post‐migration tuning.
• Gather and analyze business and delivery workflow requirements, and translate them into effective Jira configurations, including workflows, schemes, permissions, fields, automation, and app usage.
• Partner with platform owners and stakeholders to support the Atlassian roadmap, backlog execution, vendor coordination, and feature adoption.
• Coordinate with Identity and Access Management, Third‐Party Management, and Enterprise Security teams to implement and maintain access models, security controls, and compliance requirements.
• Create, maintain, and evolve standardized ( "golden”) Jira configurations, including project schemes, issue hierarchies, dashboards, reports, and planning views.
• Build and maintain integrations with external systems such as GitHub Enterprise, ServiceNow, and other SDLC or ITSM tools using supported integration patterns and APIs.
• Assess current Atlassian configurations and usage patterns, and recommend practical improvements to scalability, maintainability, and cost efficiency.
• Document and promote platform usage standards, tips, and best practices to improve consistency and reduce administrative overhead.
• Develop and deliver training and enablement for administrators and end users, including documentation and knowledge sharing.
• Monitor and support system performance, availability, and stability, participating in troubleshooting, capacity planning, and operational improvements.
• Design and maintain custom automations and scripts using Adaptavist ScriptRunner and Groovy to streamline workflows and reduce manual effort.

• 5+ years of hands‐on experience administering Jira and Confluence at the system level, clearly differentiated from Project/Space‐level administration preferred.
• Direct experience supporting and executing Jira and Confluence migrations from Data Center to Cloud preferred.
• Bachelor''s degree in computer science or related discipline, or equivalent professional experience.
• Atlassian Certified Professional (ACP) credentials (e.g., ACP-120  Jira Administrator for Cloud , ACP-520  Atlassian Cloud Organization Admin ) preferred.
• Strong collaboration and communication skills, with the ability to work effectively with engineers, business partners, and leadership.
• Demonstrated ability to prioritize work, collaborate across teams, and execute initiatives to completion.
• Strong attention to detail with experience improving platform configuration, usability, and operational processes.
• Solid understanding of Agile methodologies and SDLC practices, and how Jira supports them at scale.
• Strong analytical skills with experience producing meaningful reports and insights from Jira and Confluence data.
• 5+ years of experience in a highly regulated environment (e.g., financial services, government, healthcare).
• Hands‐on experience implementing and maintaining REST APIs and system integrations involving Atlassian products.
• Experience with reporting and analytics tools such as Power BI.
• Ability to manage multiple concurrent requests while maintaining platform quality and standards.
• Working knowledge of cloud‐native application architectures and patterns.
• Interest in learning and adopting new tools and technologies to improve platform effectiveness.
• Willingness to learn new technologies and contribute across delivery activities, including design, implementation, testing, CI/CD, and deployment support.