Business Systems Analyst-ERP (Business Central/Salesforce) - Remote

Position Overview

We are seeking an experienced Business Analyst with a strong foundation in business process engineering to join our team. In this role you will serve as a critical bridge between business stakeholders and technology teams, leveraging your expertise to drive process optimization, requirements gathering, and solution delivery. The ideal candidate combines deep analytical skills with hands-on ERP knowledge to improve end-to-end business operations across sales, purchasing, service, and finance functions.

Core Responsibilities

Business Process Engineering

• Analyze, document, and map current-state (as-is) and future-state (to-be) business processes using standard modeling methodologies such as BPMN, value stream mapping, and swim-lane diagrams.
• Identify process bottlenecks, inefficiencies, and redundancies; propose and implement measurable improvement initiatives aligned with organizational goals.
• Facilitate cross-functional workshops and stakeholder interviews to elicit business requirements, define scope, and validate process changes.
• Develop business cases, feasibility analyses, and cost-benefit assessments for proposed process and system improvements.
• Establish and monitor key performance indicators (KPIs) and process metrics to track improvement outcomes and ensure sustained performance gains.

Microsoft Dynamics 365 Business Central

• Serve as the primary functional analyst for the Sales, Purchasing, Service, and Finance modules within Business Central, ensuring configurations align with business requirements.
• Translate business needs into functional specifications for Business Central customizations, extensions, and workflow automations.
• Support end-to-end order-to-cash, procure-to-pay, and financial close process design and optimization within Business Central.
• Assist with general ledger setup, chart of accounts maintenance, financial reporting configurations, and period-end closing procedures within the Finance module.
• Collaborate with developers and implementation partners to test, validate, and deploy Business Central changes, updates, and extensions.
• Provide user training, create documentation, and deliver ongoing functional support for Business Central users across the organization.

Salesforce - Integration-Focused Support

• Understand Salesforce data objects, record types, and business processes that participate in the integration between Salesforce and Business Central (e.g., accounts, contacts, opportunities, and orders).
• Collaborate with Salesforce administrators and integration teams to define and validate data mapping, field synchronization, and handoff points between CRM and ERP.
• Monitor and troubleshoot integration-related data discrepancies between Salesforce and Business Central, escalating platform-specific issues to the appropriate staff.

System Integration & Data Management

• Document the integration between Business Central, Salesforce, and other applications.
• Collaborate with leadership and integration developers to define data mapping changes, transformation rules, and synchronization logic changes.
• Participate in integration testing, data validation, and troubleshooting of API-based data flows.
• Maintain data dictionaries, integration specifications, and system interface documentation to ensure organizational knowledge continuity.

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
• 4+ years of experience as a Business Analyst, Business Process Engineer, or in a comparable role with a process improvement focus.
• Proficiency in business process modeling and documentation tools and methodologies (BPMN, Visio, Lucidchart, or equivalent).
• Foundational understanding of system integration concepts such as REST/SOAP APIs, middleware platforms, ETL processes, and data mapping.
• Strong requirements-gathering skills with the ability to translate complex business needs into clear functional specifications and user stories.
• Excellent communication, facilitation, and stakeholder management abilities across both technical and non-technical audiences.

Preferred Qualifications

• Professional certifications such as CBAP (Certified Business Analysis Professional), Lean Six Sigma Green/Black Belt, or Microsoft Dynamics 365 certifications.
• Demonstrated hands-on experience with Microsoft Dynamics 365 Business Central, specifically within the Sales, Purchasing, Service, and/or Finance functional areas.
• Working knowledge of Salesforce data structures and business processes as they relate to CRM-to-ERP integration workflows.
• Familiarity with Agile and Scrum delivery frameworks; experience working within sprint-based project teams.
• Background in change management methodologies.
• Experience with data visualization and business intelligence tools such as Power BI or Tableau.
• Exposure to financial management processes including budgeting, accounts payable/receivable, and financial reporting within an ERP environment.