IT Support Specialist

Description

100% Onsite - Milwaukee (Free Parking Provided)
This role is a fully on-site Desktop Support position supporting end users in a hands-on environment. There is no remote or hybrid flexibility for this position.

Key Responsibilities

• Handle 20-30 tickets per day (primarily quarantine email release requests, along with desktop, Windows, and application support).
• Provide hands-on desktop support for end users, including hardware, software, and access issues.
• Troubleshoot and resolve Tier 1 and Tier 2 issues within Microsoft 365 and Windows environments.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, and peripherals onsite.
• Provide in-person support for workstation setups, moves, adds, and changes.
• Support onboarding and offboarding, including device imaging, setup, and account provisioning.
• Manage and document support requests within the ITSM/ticketing system.
• Escalate issues with clear diagnostics and detailed documentation.
• Contribute to knowledge base documentation to reduce repeat issues.
• Collaborate closely with IT team members on daily operations and projects.

Expectations

• Deliver consistent, professional, in-person end-user support.
• Resolve issues or escalate efficiently with complete documentation.
• Maintain clear, repeatable support and troubleshooting documentation.
• Help reduce repeat issues through standardization and process improvements.
• Work collaboratively within an on-site IT support team.

AI & Automation Expectations

• Show interest in improving efficiency through tools and automation.
• Utilize technology to reduce repetitive tasks when appropriate.
• Approach problem-solving with a focus on scalability and standardization.

Required Qualifications

• 1-3+ years of desktop support or help desk experience in an onsite environment.
• Strong experience with Windows OS troubleshooting and end-user support.
• Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Hands-on experience with hardware deployment, imaging, and troubleshooting.
• Experience with ticketing or ITSM systems.
• Strong written and verbal communication skills.
• Experience with Intune or endpoint management tools (preferred).
• Exposure to identity and access management (MFA, permissions, provisioning).
• Basic networking knowledge (Wi-Fi, VPN, connectivity).
• Experience working in SLA-driven environments.
• Experience documenting processes or contributing to knowledge bases.

Skills

Desktop Support, Troubleshooting, Help Desk, Customer Service, Windows, Technical Support, Office 365, Active Directory, Hardware Support, In-Person Support

Top Skills

• Desktop Support
• Troubleshooting
• Help Desk
• Customer Service
• Windows
• Technical Support
• Office 365

Experience Level

Intermediate
Job Type & Location
This is a Permanent position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $55000.00 - $70000.00/yr.
Benefits: o Provide breakfast & lunch with chefs onsite, gym onsite & free personal training, up to 2 massages a month, medical/dental/vision is covered by employer and also applies to dependents. o Open bar from 5 - 6pm (Bar Phoenix) to network with other investors, celebrating good deals, and other networking opportunities. o 3 weeks PTO - starts at beginning of year, PTO is pro-rated if they start mid-year.
Workplace Type
This is a fully onsite position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.