Engineering Program Manager II IS - Voice Services - Remote

Job Description

The Engineering Program Manager will work with their engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Their responsibilities span the life of the solution or service and include collaboration with engineering and business stakeholders, engaging with caregivers, working with engineering to define the solution or service, managing the release, establishing the solution/service's identity in the ecosystem, and connecting with and supporting the caregiver community. This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex strongly preferred.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• Minimum of 3 or more years of related contact center experience

Preferred Qualifications:

• Experience in a Healthcare environment.

Salary Range by Location:

AK: Anchorage: Min: $48.27, Max: $76.22

AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45

California: Humboldt: Min: $50.32, Max: $79.45

California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13

California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45

California: Bakersfield: Min: $50.32, Max: $79.45

Montana: Except Great Falls: Min: $38.86, Max: $61.36

Montana: Great Falls: Min: $36.82, Max: $58.13

New Mexico: Min: $38.86, Max: $61.36

Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05

Oregon: Portland Service Area: Min: $48.27, Max: $76.22

Texas: Min: $36.82, Max: $58.13

Washington: Western - Except Tukwila: Min: $50.32, Max: $79.45

Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22

Washington: Tukwila: Min: $50.32, Max: $79.45

Washington: Eastern: Min: $42.96, Max: $67.82

Washington: Southeastern: Min: $45.00, Max: $71.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.