Network Support Technician

Description
As a Network Support Technician, your role is important in providing technical skill and support of the company's Data, Voice, Security, and Wireless networks. In a typical day, you'll work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. You'll also assist in supporting routine moves, adds, and changes within the company's network.
Responsibilities:
Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center
Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team
Monitor and respond to all applicable alarms in a timely manner and act as a central communications center for all telecom and security issues
Support inbound requests from the helpdesk and end users
Responsible for carrier and supplier escalations ensuring prompt incident resolution
Coordinate field service technicians to respond to and restore services
Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues
Ensure all activities are properly documented and tracked through a ticketing system
Maintain network related data; update network information in IT's database of sites, including providing on time written reports/status to IT management
Other duties as assigned
Work Environment & Schedule
Candidate will be working remote but will need to be 45 minutes max from the office location. They will need to come in the office once or twice a month.
Schedules:

• Shift 1: Thursday to Sunday from 5pm to 4am
• Shift 2: Friday to Monday from 10pm to 9am

Additional Skills & Qualifications
Associate's degree or comparable work experience
1 year or more of Network Operations experience
Cisco networking and voice experience
Advanced organizational skills, ability to successfully manage multiple tasks/incidents simultaneously
CCST / CCNA preferred
Proficient documentation and written skills
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Mar 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.