Position Summary
The Life Sciences Business Applications (CRM) Project Manager is responsible for leading the planning, execution, delivery, and governance of CRM and commercial technology initiatives for pharmaceutical, biotechnology, medical device, and healthcare organizations. This role partners closely with Commercial Operations, Sales, Marketing, Medical Affairs, Patient Services, Compliance, and IT teams to successfully deliver CRM implementations, enhancements, integrations, and business transformation programs.
The ideal candidate possesses strong project management expertise, deep knowledge of life sciences commercial operations, and hands-on experience delivering CRM platforms such as Salesforce Life Sciences Cloud, Salesforce Health Cloud, Veeva CRM, Veeva Align, and related commercial technology solutions in regulated environments.
Key Responsibilities
Project Leadership & Delivery
- Manage end-to-end CRM and business applications projects from initiation through deployment and hypercare.
- Develop project plans, schedules, budgets, resource plans, and governance frameworks.
- Lead project teams consisting of business stakeholders, technical resources, vendors, consultants, and offshore delivery teams.
- Ensure projects are delivered on time, within scope, and within budget.
- Identify and manage project risks, issues, dependencies, and mitigation plans.
- Drive project status reporting and executive communications.
CRM & Commercial Systems Management
- Lead implementations, upgrades, migrations, and optimization initiatives for CRM and commercial platforms.
- Support initiatives involving:
- Veeva CRM
- Salesforce Life Sciences Cloud
- Salesforce Health Cloud
- Veeva Align
- Territory Management
- Incentive Compensation
- Customer Master Data
- Omnichannel Engagement
- Call Planning
- Digital Marketing Integrations
- Coordinate business application releases, testing, deployment, and change management activities.
Business & Stakeholder Engagement
- Partner with Commercial Operations, Sales Leadership, Marketing, Medical Affairs, Market Access, and Patient Services teams.
- Facilitate requirements gathering workshops and business process reviews.
- Translate business objectives into actionable project deliverables.
- Manage stakeholder expectations and ensure alignment across cross-functional teams.
- Provide project governance updates to leadership and steering committees.
Vendor & Resource Management
- Coordinate activities across internal teams and external implementation partners.
- Manage vendor relationships, project deliverables, and contractual obligations.
- Oversee resource planning and capacity management.
- Ensure effective collaboration between onshore, offshore, and nearshore delivery teams.
Compliance & Quality Management
- Ensure projects comply with GxP, FDA, HIPAA, GDPR, SOX, and company quality standards.
- Coordinate validation documentation and Computer System Validation (CSV) activities as required.
- Support audit readiness activities and quality reviews.
- Ensure proper documentation and change control procedures are followed.
Data & Integration Oversight
- Coordinate efforts involving customer master data, healthcare professional (HCP) data, and healthcare organization (HCO) data.
- Collaborate with integration and data teams supporting:
- Veeva Network
- MDM platforms
- ERP systems
- Data warehouses
- Marketing automation platforms
- Analytics solutions
- Ensure data migration and integration activities meet quality and business requirements.
Change Management & User Adoption
- Lead organizational change management efforts for CRM programs.
- Coordinate training, communication, and user adoption initiatives.
- Support business readiness, user acceptance testing (UAT), and deployment planning.
- Drive successful transition to support and managed services teams.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Business, Life Sciences, Engineering, or related field.
- Master's degree preferred.
Experience
- 8+ years of project management experience.
- 5+ years managing CRM or business applications projects in life sciences organizations.
- Experience delivering large-scale technology projects within pharmaceutical, biotechnology, or medical device companies.
- Proven success managing cross-functional global project teams and multiple workstreams simultaneously.
Life Sciences Industry Experience
Strong understanding of:
- Commercial Operations
- Sales Force Effectiveness
- Customer Engagement
- Medical Affairs
- Field Force Automation
- Market Access
- Patient Services
- Regulatory and Compliance Requirements
Preferred Technology Experience
Hands-on experience with one or more of the following:
CRM Platforms
- Veeva CRM
- Salesforce Life Sciences Cloud
- Salesforce Health Cloud
- Salesforce Sales Cloud
- Veeva Align
Data & Analytics
- Snowflake
- Power BI
- Tableau
- Informatica
- MDM Platforms
Enterprise Applications
- SAP
- Oracle
- ServiceNow
- ComplianceWire
- Veeva Vault
Cloud Platforms
Required Skills
- Project Management
- CRM Program Delivery
- Stakeholder Management
- Risk Management
- Budget Management
- Vendor Management
- Resource Planning
- Agile Delivery
- Waterfall Methodology
- Executive Communication
- Business Process Analysis
- Cross-Functional Leadership
- Requirements Management
- Change Management
- Team Leadership
Preferred Certifications
- PMP (Project Management Professional)
- Certified Scrum Master (CSM)
- PMI-ACP
- Salesforce Certifications
- Veeva Certifications
- ITIL Foundation
- SAFe Certification
Key Performance Indicators (KPIs)
- On-time project delivery
- Budget adherence
- User adoption rates
- Stakeholder satisfaction
- Project quality metrics
- Issue and risk resolution effectiveness
- Business value realization
- Compliance and audit outcomes
- CRM platform adoption and utilization
- Successful deployment and stabilization of releases
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