Job Title - Stakeholder Support Lead
Contract Duration – 6+ Months
Onsite Locations - TN-Nashville or Broadway NYC
Requirement
Bachelor''s degree in Business, Finance, Accounting, or a related field
• 10+ years of AP/PTP experience, with at least 4 years in a Director or VP-level leadership role
• Demonstrated expertise across the full AP/PTP lifecycle including invoicing, payments, and vendor management
Familiarity with Oracle Fusion AP modules
• Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment
• Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into actionable process improvements
• Proven ability to manage large, globally distributed teams and deliver results in a fast-paced, change-intensive environment
• Excellent stakeholder management and executive communication skills
• Hands-on experience with support ticketing or service desk systems (e.g., ServiceNow)
• Experience leveraging AI-enabled support tooling (e.g., chatbots, automated triage and routing, or knowledge-base assist) to improve service delivery
Nice to Have:
• Experience supporting an ERP migration from a service delivery or change management perspective
• Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
• Media, entertainment, or large enterprise industry background
• Experience operating in a global shared services or GBS environment
Never miss an opportunity! Create an alert based on the job you applied for.
