Description: On-site 5 days/week in either Nashville, TN or New York, NY
Our client seeks an executive-level PTP Stakeholder Support Lead to stabilize and elevate the internal-facing support function for global Procure-to-Pay operations during significant operational change, including an ERP migration to Oracle Fusion. The leader will manage intake, triage, routing, resolution, and closure of internal stakeholder inquiries across invoices, payments, vendor setup, and policy, while establishing SLAs, driving root cause analysis, and advancing automation and AI-enabled service delivery. The role will partner across Invoicing, Disbursements, Procurement, and Supplier Onboarding, design reporting and dashboards, and lead a distributed team with on-site presence and occasional travel.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.Rate: $75.00 to $80.00/hr. w2
Responsibilities: - Oversee end-to-end PTP Stakeholder Support intake, triage, routing, resolution, and closure for invoices, payments, vendor setup, and policy.
- Establish and enforce SLAs for response and resolution across business units and geographies.
- Develop escalation frameworks and serve as the primary point of escalation for unresolved or high-priority inquiries.
- Partner with Invoicing, Disbursements, Procurement, and Supplier Onboarding to close process gaps driving inquiry volume.
- Serve as SME during Oracle Fusion ERP migration, including training, communications, FAQs, and hypercare planning.
- Manage go-live inquiry spikes with temporary resourcing, triage prioritization, and stabilization reporting.
- Analyze inquiry data to identify recurring issues and upstream root causes, and drive permanent fixes.
- Build and maintain knowledge bases, SOPs, scripts, and resolution guides to improve first-contact resolution.
- Define and monitor KPIs including volumes, resolution time, SLA adherence, escalations, and first-contact resolution.
- Deliver executive dashboards and reporting that connect inquiry trends to operational health and priorities.
- Lead, mentor, and manage a global team across locations including Budapest and Nashville.
- Design and deliver training on PTP processes, system changes, and ERP milestones.
Experience Requirements: - 10+ years of AP/PTP experience with 4+ years in Director or VP-level leadership.
- Expertise across the AP/PTP lifecycle including invoicing, payments, and vendor management.
- Familiarity with Oracle Fusion AP modules.
- Background building or leading customer service, help desk, or inquiry management in finance or shared services.
- Strong root cause analysis and problem-solving skills with process improvement execution.
- Proven ability to manage large, globally distributed teams in fast-paced, change-intensive environments.
- Excellent stakeholder management and executive communication skills.
- Hands-on experience with ticketing or service desk systems such as ServiceNow.
- Experience leveraging AI-enabled support tooling for triage, routing, and knowledge assistance.
- Preferred: ERP migration support experience, SOX knowledge for PTP processes, media or large enterprise background, and GBS experience.
Education Requirements: - Bachelor's degree in Business, Finance, Accounting, or a related field.
Recruitment Transparency NoticeEliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.If you have any indication of fraudulent activity, please contact .About Eliassen Group:Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! 
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