ServiceNow Tester

Job Title: ServiceNow Tester

Location: Dallas, TX 5 Days onsite role

Long Term Project

Job Description: We are looking to hire ServiceNow Testers with strong integration and infrastructure testing experience for an ongoing project involving ServiceNow to Alveria integration via MFTS.

Mandatory Skills:

• ServiceNow testing (preferably integration-focused)
• MFTS / file transfer systems
• Firewall and certificate (SSL/TLS) validation
• File-based data validation (CSV/XML/JSON)
• End-to-end integration testing
• PowerShell scripting (nice to have)

Job Description:

We are seeking a ServiceNow Tester with strong integration and infrastructure testing experience to support a critical data integration project. The role involves validating the end-to-end flow of call data from ServiceNow (SNOW) through MFTS (Managed File Transfer System) into Alveria for Workforce Planning.

Key Responsibilities

Integration Testing

• Validate end-to-end data flow from ServiceNow MFTS Alveria
• Ensure files are generated and transferred successfully every 30 minutes
• Verify ingestion of files into Alveria system

File & Data Validation

• Validate file format as per Alveria specifications
• Check naming conventions, timestamps, and completeness
• Perform data reconciliation between ServiceNow and Alveria
• Identify and report data discrepancies (missing/duplicate records)

Infrastructure Validation

• Test file transfer via MFTS with secure protocols
• Validate firewall rules, connectivity, and access
• Work with SSL/TLS certificates to ensure secure transfers

Test Execution & Defect Management

• Design and execute test cases and test scenarios
• Perform functional, integration, and regression testing
• Log and track defects using tools (Jira/ServiceNow)

Error Handling & Monitoring

• Test failure scenarios (missing file, late delivery, corrupted file)
• Validate retry and alert mechanisms
• Monitor scheduled file arrivals and processing

Required Skills

Core Skills

• ServiceNow (basic understanding of data export/integration)
• Strong integration testing experience
• Experience in file-based data validation (CSV/XML/JSON)

Infrastructure Skills (Mandatory)

• MFTS (Managed File Transfer Systems)
• Firewall configuration and validation
• Certificates (SSL/TLS) handling

Scripting (Good to Have)

• PowerShell scripting for:
• File validation
• Automation checks
• Monitoring jobs