Helpdesk Analyst

Local candidates only2 N. Meridian St. Indianapolis IN, IN, US • Posted 11 hours ago • Updated 46 minutes ago

Contract W2

On-site

$24/hr on C2C or $23.35/hr on W2 ( No any Benefits)

Fitment

Dice Job Match Score™

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Job Details

Skills

Helpdesk
ServiceNow
Microsoft Office Suite

Summary

Job Title: Helpdesk Analyst

Location: Indianapolis IN, (Onsite) Onsite 3 days per week and 2 days remote

Position Type: Contract

Interview Mode: MS Teams & In-person both

Note: Local to Indianapolis Only

Overview

Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:

Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
Utilize data tools and matching algorithms to identify and correct data integrity issues.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Assist in testing system updates and enhancements.

Required/Desired Skills

Skill	Required /Desired	Amount	Actual years of Experience
Experience in a helpdesk or healthcare support role	Required	4.5
Experience with deduplication tools, data matching, or record linkage techniques	Required	4.5
Excellent communication and customer service abilities	Required
Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite	Required
Strong analytical and problem-solving skills	Required
Familiarity with immunization information systems	Highly desired
Experience working with state or local public health departments	Nice to have
Understanding of HIPAA and data privacy regulations	Nice to have

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91091585
Position Id: 2026-1565
Posted 11 hours ago

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Helpdesk Analyst

Dice Job Match Score™

Job Details

Skills

Summary

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