Conversation Design Consultant (UI/UX) Manager

Toronto, ON, CA • Posted 1 day ago • Updated 1 day ago

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Job Details

Skills

Artificial Intelligence
Brand
Collaboration
Content Development
Copywriting
Creative Writing
Customer Engagement
Customer Experience

Summary

We are looking for Conversation Design Consultant (UI/UX) Manager for our client in Toronto, ON

Job Title: Conversation Design Consultant (UI/UX) Manager

Job Location: Toronto, ON

Job Type: Contract

Job Description:

The Conversation Design Consultant (UI/UX) Manager is responsible for designing intuitive, human-like conversational experiences for customer-facing chatbots and voicebots.
This role blends conversation design, UX principles, and creative storytelling to deliver engaging, scalable, and brand-aligned conversational journeys across multiple channels.
The individual works closely with cross-functional teams to ensure high-quality end-to-end delivery and continuous optimization of conversational experiences.

Responsibilities:

Design conversation scripts, bot responses, dialog flows, and end-to-end user journeys for customer-facing chatbots and voicebots.
Develop conversational experiences with a defined persona, tone, character, and brand voice to ensure natural and human-like interactions.
Anticipate diverse user behaviors and design multi-path conversational flows, including escalation paths to human agents.
Apply UI/UX principles to create intuitive conversational experiences across multiple channels.
Analyze customer interaction patterns to inform conversation flow design and improve overall engagement.
Create user personas, journey maps, and scenario-based scripts aligned with user needs and expectations.
Think creatively about how different user types interact with conversational systems and optimize scripts accordingly.
Serve as a liaison between design and delivery teams to ensure intelligent, intuitive, and consistent conversational experiences.
Create mockups, flow diagrams, redlines, and other UX artifacts required for implementation.
Collaborate with Product, Engineering, QA, and Operations teams to ensure end-to-end delivery quality.
Maintain a customer-first mindset, ensuring solutions meet user needs across all channels and touchpoints.
Conduct conversation testing and refine dialogs based on usability feedback, behavioral insights, and system performance.
Ensure conversational flows are consistent, properly error-handled, and optimized for user comprehension.

Requirement/Must Have:

Five or more years of experience building user personas, user journeys, and designing customer experiences, preferably in digital or conversational environments.
Two or more years of experience in conversation design, linguistic analysis, copywriting, editing, or similar content development roles.
Strong understanding of chatbots, voice interfaces, and conversational AI platforms.
Demonstrated creative writing ability with experience crafting engaging, human-like microcopy.

Skills:

Strong storytelling ability with a strong editorial mindset.
Solid understanding of UX principles, particularly for conversational interfaces.
Ability to anticipate user behavior and preferences.
Ability to explain design decisions clearly and collaborate across multidisciplinary teams.
Innovative and customer-centric approach to simplifying complex interactions into intuitive conversational flows.

Qualification And Education:

Bachelor s degree in Design, UX, Human-Computer Interaction, Communications, Linguistics, or a related field, or equivalent experience.

Experience:

Five or more years of experience in customer experience or UX design.
Two or more years of experience in conversation design or related content development roles.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: ON_CDUM_0129
Posted 1 day ago

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Conversation Design Consultant (UI/UX) Manager

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